Currys Reviews Summary

Customer Service

Pros:

• "The customer service was great which was very important as was on my own with not a clue when it comes to TV's."
• "We were dealt with by Sian the manager and Pratheek both were extremely helpful and professional thank you so much for looking after us so well."
• "We went into the Newport Road Store, Cardiff for information on digital design tablet choices. We found Christopher who was brilliantly helpful, incredibly knowledgeable."
• "Fab staff on the technical help desk, they were very helpful and friendly, even though they had a big queue waiting for them (only 2 guys) there were about 7 waiting. We had to wait 30 mins but they were worth it. Newport Rd. Fab guys."
• "This is a must for anything to do with home appliances etc etc.... Very good prices and helpful staff....👍"
• "The young lady who served me was excellent. I spoke to the manager about her."
• "Staff are friendly and are always willing to help."

Cons:

• "Honestly one of the worst retail experiences! was gandering for ages, no one approached me or offered to help."
• "Miserable girl behind the counter. If you work in customer service, try to be a bit friendlier!"
• "When asking one particular member of staff about a TV... was very condescending."
• "A horde of idle assistants pestered me wanting to provide 'help' I didn't want."
• "Very rude customer services, unprofessional manner."
• "Absolutely useless set up on this occasion..queing system is useless because when in store its a free for all."
• "Went to return an item and as soon as we turned up the customer service gentlemen was quite rude straight away."

Product Availability and Pricing

Pros:

• "I bought a jet steam iron that was reduced from £60 to £45."
• "Massive choice of tech and electronics in this store. Great gaming section here."
• "Prices are pretty competitive on most items."
• "Curry's have a decent selection of TVs, and tablets, laptops, white goods, electrical bits and pieces. The staff are quite knowledgeable and kind."
• "A wide selection of all types of electronics at reasonable prices."
• "Massive selection, we purchased everything we came for, a tv, a printer and a coffee maker."
• "Brilliant prices. And using price match, you can make sure you always get the best price."

Cons:

• "Not very good, got new tv in Dec 22 it has been in for repair for the last 3 weeks and still waiting."
• "Was shocked to find out that the shoddy computer I purchased last year... has to be sent away four times in one year before it can be replaced."
• "Purchased a laptop from currys and the laptop went into sale with 15% off on Ebay just two weeks later."
• "Prices sometimes are good during sales, but mostly RRP."
• "First of all I went in the store expecting to come out with a bunch of cheap goodies but turns out everything in this store is over priced."
• "The prices are a lot higher than online."
• "I hadn’t even had a tv for 10 minutes and it was faulty. The shop never gave me an exchange or a refund and it was just money down the drain."

Store Experience

Pros:

• "Great store. Packed full off lovely tech."
• "This is a must for anything to do with home appliances etc etc.... Very good prices and helpful staff....👍"
• "A bright and clean store."
• "Good place for tech and household electronic items has good deals on clearance items scour the online site before going to the store as you can pre order online and the online sometimes offers run longer than in store then click and collect the items and they give the online price."
• "Great Curry's pc world store. By far the biggest in Cardiff. It will have almost all things found online to go and take a look at before you buy."
• "A large Curry's PC world on Newport Road here with knowledgeable staff. You can find some fantastic electronic devices, personal computers and white goods here."
• "A great supershop for all kinds of electronic gadgets on NewPort Road, Cardiff. Mobiles, laptops, desktops, iPads, iPhones, mixers, blenders, television sets, microwave ovens... You name it and it's available there."

Cons:

• "Worst store I have ever visited."
• "Poor customer service when using click and collect."
• "The store the people helpful inside."
• "be VERY weary about taking out their (don't)KnowHow cover as it was sold to us as very comprehensive but it really isn't."
• "I find this store incredibly frustrating."
• "Unfortunately currys newport road appears to suffer from the 'sorry I don't work on that department' syndrome."
• "This will be the last time I purchase any item from Curry’s/PC world."