"The team at Warrington are all outstanding and made myself and my wife feel valued and very welcome."
"Both before & after sales experience was very good."
"The staff at Volvo Warrington are fabulous."
"Professional and courteous service received when purchasing my new car at Rybrook Warrington."
"Exceptional customer service - Alex was brilliant with the entire process of purchase and well organized, helped us sort out delivery early."
Cons:
"The worst experience ever. Poor customer service complete lack of communication."
"Booked my car in over 3 weeks ago to get my courtesy car and 4.40pm the day before I have a missed call and then an anonymous message telling me to call them to say no courtesy car for me tomorrow."
"If I could give -5 star I would."
"Absolute nightmare. Asked me to be there at 08.30 and if I wanted to wait."
"No attempt to get me to stay, no attempt to offer any excuse or apology and not even a cursory good bye."
"Genuinely the worst after sales service I have ever received, not just in the motor industry."
"PLEASE IGNORE THIS DEALER - LAST YEAR I WAITED 2HRS FOR A TEST DRIVE (XC60), DESPITE A PRE ARRANGED TIME BEING BOOKED."
Showroom & Facilities
Pros:
"Rybrook Showroom is immaculate."
"Also a lovely place to sit and wait for your car. Nicer than my own living room."
"The showroom itself is clean, very stylish, and comfortable with a large comfortable side area with refreshments."
"Fabulous showroom, really great service and your name in lights when you pick up the car."
"Free tea & coffee facilities."
"Breakfast/snack bar."
"Comfy seats."
Cons:
"There was also an ant infestation in the coffee area sadly."
Sales Experience
Pros:
"The car is excellent as is the support & help we are still receiving from the salesman Alex Cosgrove."
"More than happy to recommend Volvo Warrington to anyone looking for a Volvo."
"Never felt pressured at all, in fact I felt really well looked after."
"One of the best car buying experiences I've had, and I would happily go there again."
"Highly recommend Rybrook Volvo, a very pleasant experience whilst buying my new car... just want to give a big thank you to Zahida who made everything so much easier and provided great customer care."
"I can't recommend Alex and Rybrook Warrington Volvo enough."
"Geoff Gibbins was friendly, helpful, polite, patient and communicative when sorting out my new car."
Cons:
"BE WARNED, their prices are low because they include no extras that other Volvo dealerships do, and it ends up costing you more."
"If you're looking for all round unreliability volvo is the answer."
"I won't be giving any more money to Volvo and will be replacing my car as soon as possible."
"Worst car I have ever owned."
"They failed to explain that they were taking away Volvo’s deposit contribution."
"If you're looking to buy a car that needs 3 automatic gearbox replacements before 81,000 miles then volvo is the answer."
"If you're looking to be sold a car that doesn't match the online description then volvo is the answer."
After Sales & Service
Pros:
"The delivery and handover of my new XC40 were spot on."
"The whole process was a positive experience and I would recommend them to others."
"Work is always to a high standard."
"I have also found the service department to friendly and most helpful when I have had to call in with minor issues without making an appointment."
"The car was valetted to an extremely high standard so your colleagues in service and valetting should be commended."
"The after sales team were excellent working round me to collect the car and always a pleasant repartee and a cup of tea was on offer."
"Car returned in immaculate condition and was emailed a lovely video of underneath the car to tell me nothing was about to drop off."
Cons:
"I phoned them 4 times over the rear wheel arch flare blowing off to be told someone would call me back."
"After all of this, the clutch had a problem after a week and after checking the car over, and telling them about a mark on the glass I was told it was left over polish."
"Had car serviced there as usual, no serious complaints till now.......Firstly they damaged it, said nothing, hoping I would drive away without noticing, secondly they them blamed the condition of the vehicle as the cause (is was in very good condition) and thirdly they now claim the damage was there beforehand, even though the damage wasn't on their bodywork inspection sheet.....Seriously, I cant believe a 'reputable' dealer representing Volvo would actually lie but they have........and you have been warned...."
"They took my exhaust from the car and apparently as I quote so professionally 'may have chucked it'."
"I was then threatened with a storage charges of nearly £1000 which wasn't my responsibility but the insurance companies."
"Four weeks passed, and we made several phone calls and emails. Nothing."
"They also scratched and dented my leather seats by storing car parts on them."