Roundwell Medical Centre Reviews Summary

Appointment Availability

Pros:

• "Appointments for all of us booked straight away."
• "I always had positive experience with the surgery staff and i never had any difficulties getting appointment in the same day."
• "I had a fantastic response on Tuesday when I hadn’t felt well all Monday night with a racing heart."

Cons:

• "Can’t even get an appointment always asking me to call back 8am when you call at 8am there’s 15 pupils in-front waiting."
• "You wait and wait for usually about 45 minutes on hold only to ve told all appointments have gone."
• "Terrible service, can never get an appointment."
• "Was impossible to arrange an appointment for him."
• "You can forget about ever getting an appointment there."
• "It's beyond ridiculous trying to get an appointment here."
• "Can’t ever make an appointment have to get emergency on the day which doesn’t work for me and my job!"

Staff Attitude

Pros:

• "The reception staff were polite and helpful."
• "I was helped by a lovely medical assistant Samantha, who went above and beyond to ensure I could see a doctor."
• "He was friendly, empathetic, sorted out my appointment for the same day and even told me to take care of myself."
• "I'd like to thank Andrea on reception especially, as despite being very busy and dealing with a multitude of things, she's nearly always been able to deal with my requests."
• "Staff are always friendly and helpful."
• "Polite staff and quick diagnosis of an issue which saw me up the N&N for further tests within moments."

Cons:

• "Was told by an unhelpful and grumpy receptionist Tuesday lunchtime."
• "An encounter with a extremely blunt/ borderline rude receptionist."
• "Nothing but a cruel callous indifferent attitude from the receptionist."
• "I found the reception staff callous, and the doctors arrogant and incompetent."
• "Poorly organised, with unhelpful rude & arrogant reception staff, who seem to think they are qualified to triage and decide if you are an acceptable candidate for an appointment."
• "Very very rude unhelpful staff at front of house."
• "Vile receptionists. Have no people skills whatsoever."

Facility and Accessibility

Pros:

• "So much potential - fantastic new building, easy, plentiful parking, access from two main bus routes and enough space for a dozen doctors and several nurses."
• "Easily signposted to the gp."
• "Has its own car park and plenty of parking. Wheelchair friendly spaces."
• "Really clean and tidy practice. I’m glad to have this place as my doctors."

Cons:

• "For a big surgery but looks so empty, this is ridiculous."
• "Even the online system is useless."
• "No pre-booking in place."
• "Their whole administration set up needs a massive overhaul."

Quality of Medical Care

Pros:

• "The nurses and doctors do a great job."
• "The few doctors and nurses that are there are very good - if you're lucky enough to get in to see them."
• "All medical staff and receptionists all do there up most to give their help and services to me I can't fault them in anyway."
• "I could not fault the doctors and nurses they were fantastic."
• "The Doctors and Nurses are all great, fantastic and generally care!"
• "Nurses and doctors very helpful when I went through my ectopic."
• "I have always received excellent care from Roundwell Medical Centre."

Cons:

• "The worst doctors practice in Norwich. Have refused to see my daughter several times, leading her to get tonsilitis."
• "A very poorly run surgery!!"
• "Honestly this must be the worst doctors to get an appointment with !!"
• "One of the worst Dr surgeries I've ever been registered at!"
• "This practice should be investigated."
• "This is the worst doctor's surgery in the UK."
• "This is the worst surgery I've ever seen."