Kwik Fit - Cardiff - Cowbridge Road Reviews Summary

Customer Service

Pros:

• "Excellent customer service as ever and couldn’t have been more helpful."
• "Really good customer service. Kieron was great. Very helpful and gave good advice."
• "Fantastic customer service, explained everything they were doing, saw me straight away."
• "Very impressed with the service and pricing at KwikFit, very friendly staff, and no pushy up selling."
• "Always a tidy experience. From booking in to collection, the Cowbridge Road team are awesome."
• "Many thanks to Kieron and staff at Cowbridge Road Kwikfit for their excellent customer service."
• "The staff were friendly and helpful and was happy with the work carried out."

Cons:

• "Not very happy with the service as well as the person dealing with me was quite rude."
• "Extremely bad service. Phoned up last week to book an MOT I was told they could fit me in Saturday 915 turned up to find I wasn't booked in."
• "Plus the attitude of the staff was that of irritation as if I was bothering them."
• "Communication was poor dropping off car."
• "You’ve lost a returning customer due to the lack of professionalism and rudeness of the person who greeted me."
• "Spoke to an English gentleman, he could not be bothered to give me a timeline as to when the 2 tyres could be repaired."
• "The staff look miserable as sin."

Efficiency and Timeliness

Pros:

• "Called here this morning and they fitted me in at the last minute to repair my tyre that had a screw in it fast and with no hassle."
• "Got my Mercedes gle tyres the same day, so very helpful and efficient service."
• "Scott and the team to rescue!! Had a puncture turned up with no appointment and they had me in and out in no time!!!"
• "They were able to squeeze me in straight away to have a look at it, and repaired it within half an hour."
• "Managed to get it up on the ramp and sort the problem out within the hour."
• "Even though I hadn't booked and they were clearly very busy, drove it in and was seen to immediately."
• "Fair play although extremely busy I was in and out within an hour."

Cons:

• "I was booked in for 10:30 to have my tyres changed. Really good and friendly service, all be it, somewhat slow."
• "It took almost an hour. I came in on a Sunday and it seemed that there were not many staff."
• "In the end it cost me £148 for two front tyres without having them aligned. Won't be back to Kwik fit again that's for sure."
• "I feel my MOT was not carried out fully. I will never return or recommend."
• "Was told my van will be ready same day however I had to wait for 3 days."
• "What I didn't like: I had a reservation, but when I arrived at the location, They informed that I would have to wait at least until the afternoon."
• "Appointment made for checking my tyre, waited over an hour."

Professionalism and Expertise

Pros:

• "Amazing experience at this Kwik fit. Manager Keith Jarvis and his team made me feel very comfortable."
• "Very professional. Will definitely use them again!!"
• "The work ethics of this centre are superb. Staff are friendly and get the job done for when you want it."
• "Great people, get professional and honest, if they see that you don't have problems with your car they will just tell you."
• "You can trust them to do it properly, and do it well."
• "The team was very helpful in sorting my alignment on my car."
• "I can honestly say it is the most professional, courteous service I have ever received from any garage, would recommend 100%."

Cons:

• "As I drove off my breaks failed and I almost had an accident."
• "When I got home I noticed that one of the wheel nuts had been replaced with an old and inappropriate one."
• "It is known that using an unsuitable wheel nut may endanger the driving of the car."
• "Company then tired charging my warranty for 3 hours work and charging extra for parts."
• "Poor customer Service, took my car for an MOT, required a new tyre, so agreed to wait for that to be done, only to find 30 minutes later after putting my car back on the ramp to be told they tyre was out of stock."
• "Rip off’s, charged my Aunt over £500 for 3 new tyres, brake pads and alignment for a small car!"
• "I collected the car after 3.5 hours."

Value and Pricing

Pros:

• "Wheel alignment service with extra charge with discount."
• "Really happy to say all that was needed was some putty for a tiny hole, which Kwik Fit did free of charge!"
• "Final cherry on top; prices a lot more competitive."
• "The price was good value."
• "Some really good deals as well!!"
• "The pricing of the tyres has always been more competitive than any other firm. The perfect place."
• "They sorted it straight away at no cost."

Cons:

• "Efficient at changing the tyres but after that it just felt like a money grab."
• "Normal stuff like alignment of tyres was ridiculously expensive, £60 for two wheels."
• "They quoted £122 over the phone but charged £140 in the shop."
• "By the way I paid £59.95 for wheel alignment. It is only £31 at Halfords and other dealers."
• "Cost of £144 later for the repair."
• "Waited outside for 2 hours for rac to arrive."
• "Will never use them again."