Timberland Motorhomes Reviews Summary

Customer Service and Sales Approach

Pros:

• "Julian was particularly helpful & took the stress out of the process."
• "Justin was very helpful and informative in helping us choose a vehicle that suited our requirements without any pressure."
• "Lee and his team couldn't have been more helpful or accommodating."
• "The staff (Julian) greeted us and made us feel relaxed, he left us to wonder around looking at different vans with no harsh sales patter."
• "Connor was really helpful and there was no pressure at all."
• "Julian and the team for making it an easy and pleasant experience."
• "Julian met us, showed us to the motorhome asked what we'd like to drink and left us to look round at our own leisure."
• "Connor was really helpful and un-pushy when we went to view the motorhomes."

Cons:

• "Great looking place when you drive past... but if you actually call in, you get the typical salesman sarcastic banter."
• "Went there to look at camper vans, had a little wait due to lack of staff but understandably."
• "Sorry to say could not do a deal with this company. Have cash to spend and they seemed reluctant to engage."
• "Very pushy and arrogant do not trust with your money go elsewhere there are lots of very good motorhome dealers."

Quality and Condition of Motorhomes

Pros:

• "The package around the sale was impressive."
• "Found the range of used motorhomes on site to be underwhelming."
• "Large choice of motorhomes... some were a little tatty, but look beyond that, do a deal, and make sure it's in showroom condition."
• "A great selection of motorhomes at Timberland."
• "Bought a brand new Swift from Timberland last week. Best company I’ve ever dealt with."
• "I have been a customer for, almost, twenty years and currently own my eighth motorhome."
• "We have bought 4 new motorhomes from Timberland and have always received good service."
• "Always a pleasure no matter if I come to have a look round or have a mot done I have always been made to feel welcome."

Cons:

• "Most of the motorhomes smell fusty, very dirty, broken bits, parts missing, rusty bits, bad paintwork."
• "Found a couple of problems phoned them up it was no problem all sorted in a couple of days nothing too much problem."
• "AVOID - a few months after buying a motorhome the leisure battery exploded, causing £700+ of damage."
• "Inside and out had not been cleaned, even the waste tank had not been emptied. None of the faults had been sorted."