Asda Bournemouth Superstore Reviews Summary

Parking

Pros:

• "Free 3 hour parking, with a no return within 2 hours."
• "Plenty of parking (free for three hours) on two levels."
• "The main attraction is the large parking space."
• "Great variety of goods. Plenty of parking across 2 floors."
• "Large car park, loads of trolleys."

Cons:

• "The carpark entrance has a wonderful smell of urine."
• "Bicycle parking is a joke: in the farthest corner of the parking downstairs."
• "Took 3 hours to get out of car park because of unknown cause of gridlock."
• "The parking lot is a one way in - one way out scenario and with huge volumes, no one was moving for over an hour to leave the lot."
• "Very difficult to exit the car park at certain times as joining traffic at the end of 338 Wessex Way."

Customer Service

Pros:

• "Also Alan, a guy in the cashier who help us a lot."
• "Polite and helpful staff on hand if you have an issue."
• "There was a nice worker who carried the T.V to the car and the security guard seemed nice and approachable."
• "Every member of staff I encountered was more than willing to go out of their way to help and I really appreciate the friendliness of their approach."
• "Otherwise friendly staff who do their best to help you."

Cons:

• "One of the worst asda in bournemouth. Staffs are disappointing, they always argue with costumers."
• "This store is a disgrace, the management should be pulled in, the staff are so rude no customer service at all."
• "Staff appearance was not up to standard, one female member of staff looked disoriented and did not know what to do."
• "A female employee was refilling the ice freezer, and this is our interaction: Hi, can you pass me a bag of ice? Please? Excuse me? If you don't say please won't get it for you."
• "Customer service were awful, they stole my trolley with my dinner in it and took my shoes."

Store Layout & Cleanliness

Pros:

• "The supermarket is no like other as Asda's service was good and the store was very clean."
• "Nice light and airy easy access all round to the good quality merchandise on offer."
• "The store is bright and clean. Shelves were well stocked."
• "Fresh vegetables are superb with loads of stuff available loose."
• "The store is located on the first floor with three escalators (2 up and 1 down) it is wheelchair accessible."

Cons:

• "Poor experience overall, lots of empty shelves so couldn't get what we needed."
• "Store doesn't have a nice vibe looks messy and the ceiling has a lack of foam tiles."
• "Inside looks worn out and uncared for."
• "A bag of potatoes I bought from the store today was rotten."
• "Poor layout, understocked, frequently running out of basic items, poor basket management with customers often having to go hunting for them."

Product Availability & Quality

Pros:

• "Equipped with everything you can look for, from every type of food to home accessories, excellent for students thanks also to the fact that the prices are quite good and for the proximity to the oxford point."
• "The foodstuffs are of excellent quality and also at a Reasonable price."
• "I love this ASDA superstore. Offers a great range of different products."
• "Always plenty of choice of products, highly rate George clothes, well made & good quality/value."
• "A great place to shop anything from groceries to clothes for men women and children and some electrical items too."

Cons:

• "A lot of out-of-stock items that I wanted."
• "Often most important bit on shopping list is absent."
• "Asda Bournemouth is in the Guinness book of records as the second most depressing place in the world."
• "The prices of food are good but the quality suspect."
• "Every time you order on Deliveroo, it takes them an hour and a half to pack the order."

Facilities & Services

Pros:

• "The Superstore includes a McDonalds, Pharmacy, Opticians & Travel Money Bureau."
• "Oct 2018 appointment for flu jab, easy to book, informative and friendly pharmacist, highly recommend."
• "I want to thank my amazing delivery driver, I think his name was Steve, for going above and beyond in the service he provided me."
• "Updated. Asda is my most convenient pharmacy and receives email prescription, subsequent dispensing has been correct - maybe last review was due to locum pharmacist."

Cons:

• "Went into the ladies toilet today and they were disgusting."
• "The ladies toilet was smelly and two of the toilet seats were missing."
• "Absolutely disgusting toilets."
• "I went into the customer toilets and the toilet seat was in the sink, the hand dryer was not powerful at all and not much toilet paper to use."
• "Pharmacy did not dispense as described on prescription, advised 'out of stock' with wholesaler."