McDonald's Reviews Summary

Customer Service

Pros:

• "People who serve you are always nice without fail."
• "On a positive the staff were pleasant and friendly."
• "She bent over backwards to try and put things right asking us all what else we would like on the house she was very apologetic and sincere."
• "I was so satisfied with this place the other day. i went through the drive through with my mother and a particular young lady was a delight."
• "I’d like to give credit to Danny who typically works evenings at Lincoln Road McDonald’s. He’s friendly, polite and always makes us laugh."
• "Brilliant service, thanks for the coffee and breakfast roll, and hash brown which should be available on the menu during the day and not just breakfast, some fantastic staff."
• "The best McDonald's franchise to visit, staff are efficient, the food is always on par exactly what one wants not to mention the ease of swiftly going through their drive-thru or sitting down to enjoy your meal!"
• "Always friendly and fast service here. You can tell this is a new restaurant with very capable staff."

Cons:

• "I ordered wrap of the day and nuggets. Took nearly 20 minutes and they didn't give me anything to eat my salad with."
• "rude workers and dont care about costumers worst mcdonalds ever and the women worker with glasses skinny, and hat is so mean and rude."
• "Awful service, placed a large order then realised at collection window I was a fries short and forgotten to order, instead of being helpful the young girl refused to let me pay for one at the window and was just rude and abrupt about it."
• "Vile and disgusting behaviour from this 'Manager'. She spoke condescendingly to my husband when THEY knowingly sold us a cold drink item they know they did not have in stock so attempted to sneakingly replace it with a drink we did not order."
• "Driver stole our food. Trying to ring and they're not answering the phone."
• "Hi not sure if this is the right place to do this but want to apologize to Hannah, when we had waited over 20 mins for a drink some chips and a cheeseburger I asked how long it would be thank you for showing me the error of my ways by actually having a go at me for making your day more stressful, most would have just apologised for the wait but not you you just put a cherry on top of the awful service cake!"
• "No Covid safe practices in place, not following policies of other McDonald's. Staff over worked and their ordering system is the worst I have seen in a McDonald's."
• "While they say curve side service went there with my kid to find out in a rudely manner they don’t 'is safer to give food to a car the a costumer pick up'."

Order Accuracy

Pros:

• "The order was correct!!!"
• "I ordered chilli crispy wrap and chicken burger. Both were very nice especially the wrap was awesome."
• "Best McDonald's in Peterborough by far the salt the chips for starters! And the food is cold when you get it which is better then the others where it's stone cold!"
• "This McDonald's is very quick and is reliable on the food tasting great and fresh."
• "Even though I was missing three fries and realised when I got home, I rang them straight away and they asked me to come back they redone all my order fresh and even gave me a free Mcflurry as an apology."

Cons:

• "But 6/10 times things are missing from my order."
• "Today the same has happened, after ordering I was sent fries that were fried multiple times to get it warmer or whatever that even me or my son could eat."
• "I've been through their drive through a few times now and several times items have been missing."
• "When I ordered food from here, half of my order didn’t arrive."
• "One of the worst McDonalds in the area. There always seems to be some error or delay with the order."
• "Twice I have ordered here the 20 chicken nuggets box with 4 BBQ sauce and both times received my order without the sauces."
• "Absolutely disgusting.... items missing off order, having to collect to rectify their mistake so we had cold food."
• "Worst McDonald's in Peterborough. Drive thru got the order wrong 3 times when taking the order."

Food Quality

Pros:

• "The quality of food is actually excellent these days with good quality, often organic, ingredients."
• "Really enjoyed my meal here, but take a look at the photos snapped of the portion of fries and the coffee."
• "Breakfast was nice, presentable and tasty."
• "Quite possibly the cleanest Golden Archers I've ever visited. Food was good not excellent as my Veggie Burger was hmmmm ok and my cheese bites were not served with the accompanying sauce."

Cons:

• "If I collect in the bay, most of the time I then have to walk in to get what's missing and it defeats the object of choosing this."
• "As well as my food arriving on time, the food that we did receive, was cold as if it was cooked yesterday."
• "During our most recent visit, our order never came out and when we asked wheee it was they found it on a tray on the side. It had been sat do so long it was cold."
• "£30 bag of cold food, and an item missing too. Total joke. Maybe make sure food is actually hot and the driver has an appropriate insulated delivery bag before sending food out."
• "Food preparation time way too long. Also while food was still prepared it was displayed that food is ready to be collected for 10 minutes!!!!! Burgers misshaped and looking awful."
• "Every single time we have been here we've had orders wrong, food missing, chips that look anemic with no salt burgers sloppily put together."
• "Food took ages food cold food order mixed up with another this due to all the delivery services should have a different system for the lazy people mc Donald's had a reputation for fast service now rated under burger king for speed."
• "Son was given 7 chips for his childrens portion i was given someones big mac that they specified. Wasnt given my chips in drive thru till pointed as and then staff was rude about it."

Facility Cleanliness and Maintenance

Pros:

• "This is an excellent McDonalds. They’re all very similar of course but this is a good one."
• "This McDonald's is very quick and is reliable on the food tasting great and fresh. The staff are friendly, the restaurant is always clean and the food comes out very quickly."
• "Always friendly and fast service here. You can tell this is a new restaurant with very capable staff. A large and open searing area is available upstairs and the drive thru is always efficient."

Cons:

• "Reciepts not available at order Booth. Staff rude and not bothered. Bins in dining area downstairs overflowing."
• "Needed the toilet. Big mistake to use this McD's. Think the lift must be powered by mice on a treadmill."
• "ABOID THIS CLUSTERF¥CK Worst McDonald’s I have ever been to. Zero customer service skill."
• "No parking available. Drive-Thru was bad experience for me. I asked for Extra Napkins but the guy said it’s in the bag. Rude."
• "Considering this branch is brand new it leaves a lot to be desired. Staff seem to priorities drive through custom at the expense of restaurant customers."
• "They appear to be short staffed. Most tables were dirty. Had to ask for everything...straws (They weren't in their usual place), sauce for my salad, fork etc."
• "Today's visit was spoilt by dirty tables filled with previous customers rubbish. Freezing cold air conditioning. Half the downstairs seating area filled with Just Eat delivery drivers waiting for their orders."
• "Very poor service food was ordered at 11.50 Sunday morning via the app got there at 12oclock then proceeded to window number one then proceeded to window number 2 and was told to park in bay 1. food eventually arrived went home I live 4 mins drive got food home was stone cold and the food was not customised as asked for when we ordered the food got to be the worst McDonald's ive ever had won't be going back ever yuk"