KFC Clifton Moor - Stirling Road Reviews Summary

Staff and Service

Pros:

• "Staff where great and the kids loved there food."
• "This restaurant has always been on the ball. The staff are great at what they do and always get the order right."
• "You can't really knock KFC. It's the best fried chicken there is."
• "The other staff were apologetic and lovely."
• "Staff are good and service is quick."
• "Great fab staff couldn't do enough loads of smiles extremely helpful."
• "Very friendly staff the food was hot and very tasty the staff bring my order in the table in 2 minutes with straw napkins salt and all the sauces it was nice, this store getting better day by day."

Cons:

• "Every time we get food from drive through they forget something."
• "They wouldn’t answer phone when I rang to explain the situation, eventually picked receiver up but promptly hung up."
• "Only 4 out of 5 because we had to wait 45 mins and the member of staff who served me said he was too busy to give me sauces and a straw."
• "Absolute rubbish. After having to place the order on a machine it did not issue a receipt."
• "Staff was extremely rude and more bothered about having a chat, had to ask for our drinks 5 minutes after we received our food and the staff found it funny and laughed that they forgot."
• "The staff were slow, my meal sat on the counter for just over 7mins whilst 2 people looked at it then decided it needed a drink."
• "I wasn't happy with the person that served us on the drive thru. She was mumbling her words and it was very difficult to understand what she was saying."

Cleanliness and Environment

Pros:

• "Was covid 19 aware felt very safe indeed."
• "Nice to get my first taste of KFC since before lockdown! Well done to all the staff working there!"
• "Surprised - haven't been to one in years! Lovely clean and modern decor."
• "The restaurant is clean and the staff are friendly."
• "I was for lunch on 10/12/2022 with my family in the restaurant, was very clean, table service available."
• "There is always plenty of space to get seated inside and the place is always clean and tidy."
• "Clean, stark and reasonably soulless this restaurant isn't about taking in the decor and staying a while to contemplate life, it's about eating fried chicken quickly."

Cons:

• "Every table/chair was filthy and the floor under them was disgusting, we ate at one on the 'bench' areas."
• "Whilst still happy with the above cleanliness has fallen by the wayside not very clean at all on tables or the floor."
• "No one was cleaning the floors or tables, the seats were filthy with food."
• "The manager of this outlet should be ashamed of themselves! Horrendous customer service, untidy environment."
• "The whole place was dirty. Worst of all the staff are disinterested and the 'uniforms look like they were bought at a car boot sale."
• "Food was good service was good but at 5. 15 pm on a Monday afternoon the eating areas were not clean at all."
• "The ladies loos were disgusting!! It will be a while before we give it another chance I'm afraid."

Food Quality and Order Accuracy

Pros:

• "This is the best KFC I've had in a long time!!! The chicken on the bone skin was crispy."
• "Downloaded & ordered through the app for collection at the drive thru. No problems & everything correct on my order."
• "Always great quality food, super fast service and great for different groups of people."
• "The food was amazing the chips have changed and wow they beat all other fast food chains service was slow but they were super busy and it was worth the wait one thing missing from burger but staff sorted it no problem."
• "Food is great as you'd expect from KFC."
• "We visited this evening for a pre-ordered drive-thru meal. Service was absolutely spot on and food was all hot and fresh."
• "The Wow box meal though at £3.99 was delicious and well worth the cheap price - would definitely order again."

Cons:

• "Also tasteless, definitely not The Colonels secret recipe."
• "The food had obviously been sat a while as it was cold and the chicken was almost unrecognisable."
• "The chicken itself was dry and the coating falling off. They also ran out of gravy."
• "Once again they got the order wrong and some of the chicken very under done so much so that it appeared raw."
• "But I could not eat as a lot of the allergy information is missing or unclear."
• "Food not very hot, tasted like it hadn't been cooked freshly."
• "Chicken was also dripping with oil and chips stone cold and hard."