McDonald's Reviews Summary

Service

Pros:

• "I personally it was the best McDonalds service I have experienced."
• "Smiley staff at this ungodly hour were a real pleasure to buy from."
• "Extremely fast and friendly service, hot and tasty food all within a well maintained restaurant."
• "Staff helpful and will bring order to table."
• "The staff were friendly, it was not a put on, very happy knew their work, and were very sociable always."
• "The staff are friendly and helpful."
• "Staff are always friendly and polite."

Cons:

• "Took ages for my meal on Saturday October 1st 2016 and had to put up with the staff talking about sex while I ate."
• "Very unhelpful, I asked for some mayonnaise and the server said she would put some in a little pot for my daughter."
• "Went to collect my food and was met with a rude and not very pleasant young lady."
• "When I complained about our food being cold the response was bring it back then!!"
• "The drive through orders were given priority to those of us ordering inside, I stood waiting nearly 20 minutes."
• "Appalling service and wont be going back."
• "Rude staff, avoid."

Cleanliness

Pros:

• "Ate outside but everything in/out looked clean."
• "Service with a smile. The toilets were clean including the baby change/ disabled toilet."
• "Toilets were clean and toilet roll was full which in all honesty I have found this in all the McDonalds I have visited."
• "Very clean, NHS scanner on wall, sanitizer for customers use."
• "Clean tidy site, empty bins for your waste to go in."
• "The food is good, fresh and well presented."
• "It always appears to be clean, efficient and very busy."

Cons:

• "The cheeseburger was freezing cold and the chips were soggy."
• "Someone was cleaning the floor, but despite seeing me walking along saying 'dirty', she ignored it."
• "Toilets where a little untidy."
• "Tables not cleared."
• "First impressions were the toilets. Very dirty and rude cleaner directed me to the disabled toilet."
• "Worst McDonald's I have ever been to! Toilets filthy, half were broken and stank so bad I nearly threw up."
• "Food was typical McDs but I was disappointed at the number of dirty tables."

Food Quality

Pros:

• "The coffee is actually pretty decent as well. Better than Starbucks that's for sure."
• "Food was decent, fries had plenty of salt which other branches lately are not using enough of or none at all."
• "Food arrived quickly despite it being busy and was hot, and of the standard you'd expect."
• "The food was as hot as one can expect and was served within a reasonable time."
• "Food was fresh and hot."
• "Lovely and tasty, perfectly salted fries and the Cola was very nice and just the right amount of ice without it being too cold."
• "Freshly cooked food at 05.30 was beautiful."

Cons:

• "Almost constant really loud annoying beeping throughout the whole time we were there."
• "I specifically asked if the additional nuggets were in the bag and was lied to."
• "Is it really that hard to get an order correct? Got all the way home and food is incorrect."
• "Fries served in an almost half empty box and both the fries and the burger were only warm."
• "Only problem is the Luke warm or almost cold burger."
• "Food never looks anything like the advert."
• "Worst macdonalds I've ever had, soggy fries, cold big mac, cold apple pie."

Facilities & Accessibility

Pros:

• "Conveniently situated close to the A47."
• "There is allocated disabled parking close to the entrance and the car park surface is of a good quality making it easy going for wheelchair users."
• "Great staff and very clean thank you."
• "Kid friendly, my daughter managed to keep entertained for an hour."
• "Perfectly positioned as a half-way stop en route from the East Midlands to the North Norfolk coastal resorts."
• "Friendly staff wearing smiles even though they were working late on a Christmas evening."
• "We always use this as a stop off point between Leicestershire and Norfolk."

Cons:

• "Vehicles over 2.7m won’t fit in car park unless you go through ‘exit’ area."
• "The jet wash was about 2 meters from the main door. As a result the diesel exhaust fumes/smoke came into the restaurant."
• "Very small MaccyD with an extremely tight drive thru especially with a long wheelbase van."
• "She walked away without even asking if I wanted sugar!"
• "Also no loo paper in one of the ladies cubicles."
• "In the gents there was clear evidence of cannabis as seen in my photos."
• "The only problem I have is the cleanliness of the children's play area."

Order Accuracy & Efficiency

Pros:

• "Only one item missing from the order today at the click'n'collect, so, by McDonald's standards, I guess it wasn't not too bad."
• "The order was accurate."
• "Extremely busy when we were there, but got our large order correct 1st time."
• "Food was prepared quickly and to an expected standard."
• "Table service, which was quick with friendly staff."
• "If ever you have a problem the staff are more than willing to resolve the issue straight away and remain very polite in every manner."
• "Have used the drive thru for breakfast, lunch and evening meal so at various times / different days. And one thing is consistent the queues."

Cons:

• "I returned to the restaurant (drive through) and advised the young lady that an item was missing."
• "Every time I've visited this McDonald's they have been out of milkshakes and/or frappes."
• "Used twice recently and both times had items missing!!!"
• "Very slow service as usual. Over 25 minutes for two standard meals."
• "Poor customer service. I went this evening to buy dinner for the kids and when I ordered one item was missed of my order."
• "Ordered big mac meals and chicken nugget and chips, when I got home I was missing a big mac meal."
• "Absolutely awful. It took 13 minutes from ordering for them to hand over a single cheeseburger happy meal."