McDonald's Reviews Summary

Service

Pros:

• "Macdonalds is Macdonalds!! To be fair, I used the drive-thru and it moved quickly and got my food quickly too."
• "Front of house did a great job of making us feel welcome."
• "I am leaving a 5 stars review for Paul one of the stop who work at the front shop, this chap is very respectful and very polite."
• "As with all McDonalds...quick service, value for money and tasty food!"
• "I've been coming to this McDonald for years now. I love the self check out and the fact that now you can take a number and sit down (Brilliant feature)."
• "The service was friendly and swift with only a minute or two wait from the order terminal and food collection window."
• "Drive thru....had the BEST experience with customer service from Zee. He was funny, charming and attentive to us as customers and made our whole experience a pleasure."

Cons:

• "Consistently RUBBISH service on the morning shift... Place is a mess, despite lots of staff and barely any customers, crumbs and rubbish everywhere."
• "Young inexperienced staff have no to lead them orders piling up table service doesn't work every time."
• "If I can I would give them 0 star. I been there several times the service is always slow food is horrible."
• "The African manager called ((((Selena ))))has a really bad attitude problem should be remove from the place always rude or shouting at staff."
• "Absolutely ridiculous place my partner got told to wait for half hour for our 3&4 year old food when they was allowing others in so when he complained he got refused food."
• "Jack the manager is very rude he started to shout at me saying my order has been said and when I told him its not my order he started to raise his tone."
• "Worst. McDonald's. Ever... After 20 mins of waiting for some cheese melts and fries (that's it), I went in and demanded a refund."

Cleanliness

Pros:

• "Clean and bright interior."
• "Toilets were in great condition and the overall dining area was very nice and tidy."
• "The car park and public area was very clean and ample bins for my food wrappers and bag."
• "This branch can get very busy at peak times and when the cinema finishes. Always clean and tidy."
• "Also mention must be made to the cleanliness of the restaurant with staff regularly cleaning the touch order screens."

Cons:

• "Have been in tonight. The whole restaurant was disgusting. Every table was dirty, covered in food, rubbish and sauce."
• "Restaurant was strewn with litter and my food took 15 minutes and wasn't a special dietary thing just a regular order with no tweaks."
• "The floors were absolutely disgusting, behind the counter & food prep areas were horrendous the floors were black & waste food was all over."
• "The toilets are revolting and refuse to use them as they stick of stall urine."
• "The food is standard and it's MacDonald menu, but the problem is this place is dirty almost every single time I go."

Food Quality

Pros:

• "The food is fresh and hot and it's integrated into routine when I take my son out."
• "Food was as expected but the staff in the eating area was lovely. Very attentive to customers and very nice to kids."
• "The meal was delivered to me, hot and fresh."
• "Food was very taste, a filit of fish and a triple chicken burger."

Cons:

• "We had 4 meals for dinner on Sunday, it was well cold when we drove home in Kirkstall and all of us had food poisoning afterwards."
• "gave me real meat and cheese instead of the vegan meal i ordered was even in the vegan box."
• "The food was cold and half way threw eating my mc chicken sandwich when i came across big black bits."
• "I just ordered from work a plant burger they sent me an ice cold burger and very old fries."
• "Bacon in Grand Big Mac Bacon looked hardly cooked."

Order Accuracy

Pros:

• "Friendly service and quickly prepared after pre-ordering on the app for pick up."

Cons:

• "Used McDelivery and they forgot part of the order."
• "I have just queued for ages to buy everyone at work double cheeseburgers and driven back to work and they have out single cheeseburgers in the bag and it’s a long way to go back."
• "Get home to see they’ve missed off items AGAIN. A whole Big Mac missing."
• "Wrong order sent out. When I called to tell them I spoke to Emma, she was completely unhelpful and showed no customer skills whatsoever."
• "They seem incapable of fulfilling the order completely whether you drive through or order on Uber Eats... there shouldn't be food missing from an order!"
• "1 star is too much. McDonald gave the Uber driver the wrong order the first time."
• "Ordered three times this week... First order… no mozzarella dipper share box... Second time wrong order received... Third time NOTHING."

Customer Experience

Pros:

• "Never have I experienced any member of staff at McDonald’s walking the restaurant floor asking if customers were okay and if they had everything they required. Excellent customer service!"
• "Staff that do the cleaning are the best in my mind. Always make me feel very welcome."
• "Good place to stop, when you're coming out of Leeds, on your way home."
• "There was this one team member who just went above and beyond to help me and my friend."
• "Loved being at Mc Donalds. Amazing customer service."
• "McDonald's service was exceptional and the staff were friendly."
• "It's five stars for the people who work here."

Cons:

• "Shift Manager (Lee) medium built, bald and stocky at McDonald's was rude and dishonest, falsely claiming the 'FoodForThoughts' voucher was discontinued."
• "When to McDonald's on my found that I could not have a because you can't go through on your bike in the are on a skateboard are a petrol I'm very disgusted with this kind of attitude from the manager refused to give me this burger and told me to go away."
• "Apart from the fact the food was awful. Manager was rude and staff were inept."
• "This is by far the worst McDonald’s in Leeds. I’ve been racially profiled and everytime I seem to go the staff lack respect and manners."
• "This mac d's issues paper straws with plastic cups and lids."
• "The lady on the phone who picked up the phone was really rude, unprofessional and non facing customer."
• "Wrong order given when drove through again they made me feel like I was the one in the wrong."