The GP Surgery - Private GP Wimbledon Reviews Summary

Customer Service

Pros:

• "When I called to check on something the receptionist was lovely."
• "The receptionist and doctor were polite and welcoming."
• "Reception staff are professional, warm, and friendly."
• "Both the lady and gentlemen receptionist were polite and very professional."
• "The receptionists who are kind and empathetic."
• "Renata's friendly manner; organisational skills and efficiency are a credit to the organisation!"
• "Nice conversation with Natasha at reception too."

Cons:

• "The fact I paid over £200 for a service like this is unbelievable!"
• "When I called the surgery to enquire about a repeat prescription I was told this could not be done, I would need an additional ear swab at £42 + another consultation fee of £55."
• "We were not at all impressed with the receptionists...they were far too laid back with a very casual attitude, somewhat unprofessional."
• "The receptionists are chatting about clients in front of other people."
• "They are also quite disorganised: the receptionist never sent me instructions on how to access the surgery on a Sunday."
• "Also, issues with the receptionist being unable to locate previous prescriptions and essentially denying having prescribed me the meds in the first place."
• "I had an appointment with Dr Vina and I approached the receptionist several times but he didn’t seem to care."

Medical Professionals

Pros:

• "Dr Dutta is by far one of the best doctors I’ve ever met he takes his time to really evaluate the problem and provides plenty of reassurance and medical attention."
• "The doctors that I saw were so supportive and understanding of my condition and were very thorough."
• "Dr Masha Singh was such a down to earth person took such great care of me informed me really well."
• "I was made to feel completely at ease by a very lovely and clearly knowledgable nurse ( Sarah )."
• "Mr Masha provided a detailed and sympathetic explanation of the procedure concerned which diminished my concerns."
• "Dr.Emma who actually looked at me, diagnosed and explained it to me."
• "Dr Deeab, consultant radiologist, is confident, knowledgeable, and I felt 100% safe in his hands."

Cons:

• "The person who was doing my ultrasound literally told me off she said she is running out of time."
• "He was nice and tried hard but there was no reduction in pain and no increase in movement."
• "I would suggest all pregnant woman to avoid their ultrasound service if you pay from your own pocket as the service is very unprofessional and heartless."
• "Indian doctor even didn’t put gloves and disinfected skin before blood test!!!"
• "No medical advice has been given after scan."
• "This 'doctor' really needs to have proper training because he is not fit to take blood tests."
• "A doctor concluded almost immediately that I did not have an ear infection... Being sceptical... my usual NHS GP 48 hours later who diagnosed me with a severe ear infection."

Appointment & Wait Times

Pros:

• "It was easy to book a time at the clinic. The time for the consultation was kept without any delay."
• "I was in and out in 5 minutes."
• "The doctor was able to see me before my appointment."
• "I was so grateful to get the consultation as I had been feeling very unwell due to a throat infection."
• "I was able to book an appointment same day. The receptionists are lovely & welcoming."
• "Very efficient service, online booking was easy and happy to get an appointment on a Sunday!"
• "I made my appointment with the surgery online, was seen on time by a lovely doctor who gave me a thorough exam and prescribed medication."

Cons:

• "I have twice booked appointments with this surgery and twice they have been cancelled."
• "I had an appointment for my child, which I booked in advance, and they made us wait more than 40 minutes."
• "Having arrived 15 mins before my appointment and then waiting for over 1 hr, I was still not seen by the Doctor."
• "Whole week gone and just today I received email and call from reception that the radiologist do not undertake children scans."
• "I visited the clinic twice and waited for nearly an hour for my appointments."
• "I asked what time I should call back in the morning and she said 11.30. I ring up at 11.15 and the appointments are gone!"
• "So we book an appointment for my girlfriend to do a specific blood test... at least they can call to say don’t come, but the funny part is that the receptionist ask to my girlfriend the payment of the test even without taking anything."

Cost & Value

Pros:

• "You pay out of pocket but you're treated like a human being from the website, receptionist and Doctor."
• "Look nowhere else - this team are truly superb - with a simple and clear website, no hidden costs and overall highly efficient in every aspect."
• "Best of all, the price was less than half of what quoted elsewhere."
• "A very positive experience and good value for money too."
• "55 pounds for the service is quite pricey but you pay for the convenience and ease of the service."
• "I would highly recommend this place to anyone looking for Cryotherapy treatment at a low price!!"
• "The cost of a consultation is not exorbitant and the doctors are thorough and caring."

Cons:

• "I feel like I just threw 325 pounds away."
• "If I am paying £60 for an appointment, I expect more professionalism in dealing with the patients and setting expectations correctly!"
• "Don't get me wrong, the service is great if you aren't short on cash, but if your illness drags on prepare for some repeat bills as they can certainly wrack up quickly."
• "Overall, I don’t trust and I decided to go abroad.. The practice is about the £££££…"
• "Despite being advised by the doctor that a repeat prescription would be absolutely fine - just to send an email or call to request. Today when trying to do this I was told I needed to book an appointment to see the GP for £74 or he wouldn’t offer the repeat prescription."
• "All appointment took two minutes, made me feel ignored and completely unwelcome."
• "The reception is in the back of the pharmacy !! A private Gp surgery ? Seriously 😳 ?"

Overall Satisfaction

Pros:

• "I'm satisfied with the result and happy that I don't need any more treatments."
• "I am very happy with my 'new ears'."
• "I would recommend this place."
• "It all went super well and would definitely go back."
• "I cannot recommend this practice highly enough."
• "I will definitely be recommending Dr Masha and his lovely team at the surgery."
• "I can absolutely recommend the GP surgery."