The Bush Doctors Reviews Summary

Reception and Staff Attitude

Pros:

• "Genevieve Nwaogbe is the most receptionists kind and helpful."
• "The receptionists and secretary are polite."
• "Reception staff are really good, not too sure what some of the other comments are about."
• "They always contact me to update me on what's happening and they get the job done."
• "Cat is fantastic she is always willing to help regardless and really cares thanks Cat."

Cons:

• "Well, the receptionists are not quite friendly and a bit miserable."
• "Disgraceful receptionists very rude and unprofessional."
• "The reception staff are rude and lazy. They talk to each other, complain about patients and eat whilst they are at the desk."
• "Most of the reception staff are extremely rude and obviously hate their jobs as it comes across in the way they speak to their patients."
• "Receptionist Claudia is rude and horrible."
• "Grotesque ! Horrific ! Absolutely vile people at the front desk!"
• "There’s a lady with long brown hair in particular in reception who always has an angry face."

Booking and Appointment System

Pros:

• "It's always best to see the same GP, so I try to book using the online system."
• "I am very happy with this practice."
• "I can see my Doctor most days if not get a call back that day."

Cons:

• "Need to call strictly at 7AM to get an appointment for the day in the morning."
• "Unfortunately they need to drastically improve their booking system."
• "The fact that you can’t book appointments in advance and have to call on the day absolutely blows my mind."
• "Online booking is still offline."
• "Their phone is off the hook, or it rings twice then cuts you off. There is no way to contact the Bush Doctors."
• "Getting an appointment is practically impossible and calling in the morning for one is pointless."
• "It's absolutely barbaric that I have to wait nearly 20/30 mins on the phone on hold to then be told no appointments left today try again tomorrow!"

Medical Care and Treatment

Pros:

• "The treatment advice/prescriptions/information she gave me on both days I saw her was very good and all helped me make a swift recovery."
• "Fantastic doctors who genuinely care about their patients."
• "I only deal with one member of the medical staff, and they have provided me with the best care I have ever received from the NHS."
• "Doctors are very nice and kind."
• "All Doctors has been very compassionate, empathic, supportive and understanding."
• "The doctors I have seen were the only people that were knowledgeable, kind and attentive."
• "They have both treated me with empathy, care and kindness at a time when I really needed support."

Cons:

• "Worst doctor surgery I have every been registered at."
• "WORST GP EVER!!!"
• "The doctors are trying to help but never enough time."
• "You never see the same doctor."
• "The doctors are the most patronising I have ever come across in my life."
• "The doctor was unable even to advise on basic treatment or to help on my condition."
• "The doctors (most of resident ones) are both rude and flippant and almost make you feel you are annoying them with your issues."