Spring Hill Practice Reviews Summary

Reception Experience

Pros:

• "The reception team try their hardest to get you seen quickly and are always very helpful and chatty."
• "Rebecca receptionist is also very accommodating and helpful."
• "Staff were amazing, the receptionist on site 2 was so friendly and helpful."

Cons:

• "I was always happy with spring hill practice, but recently some receptionists they just become so rude when you call to book an appointment."
• "Rude and unhelpful. Had my call ended today by receptionist."

Nursing Staff

Pros:

• "Saw nurse Kim for a blood test and pill check, who was so kind and lovely."
• "I found that the senior nurse shiraaz is very attentive and takes care of us."
• "Kim was extremely professional and made the whole experience extremely quick and easy."

Cons:

• "A note to the practice, the room was really hot and stuffy."

Doctors' Competence and Care

Pros:

• "All the GPs I met so far at Spring Hill seemed knowledgeable and competent."
• "Dr Brown is an excellent doctor and always makes sure I’m promptly seen."

Cons:

• "Today I had a telephone consultation and the doctor told me that I was taking his time."

Prescription Management

Pros:

• "Spring Hill pharmacist David changed my prescriptions to batch prescribing."
• "This is very helpful as it saved me taking a day off work just to go to the GP for the usual medication."

Practice Management

Pros:

• "All in all a positive place."
• "They make me feel confident and assured."

Cons:

• "Been trying to get my medical records for 8 weeks and been repeatedly ignored."
• "The practice is very badly handled I am afraid."

Appointment Scheduling

Pros:

• "This week I’ve needed two appointments for separate issues and I was given appointments for both with 48 hours."

Cons:

• "The administration team called yesterday completely at a different time compared to when the appointment was booked."

Facilities

Pros:

• "This is a lovely practice and a great team from booking in at reception to leaving the premises."

Cons:

• "However you can't have a broken curtain in a room where people get undressed to have exams such as PAP tests."

Overall Patient Care and Support

Pros:

• "I have been so impressed with the medical and nursing staff, their care efficiency and attention to my physical and emotional needs."
• "The staff are very welcoming and friendly."

Cons:

• "Essentially you're withholding patient information from them."

Patient Registration and Administration

Pros:

• "I have received an absolutely amazing service and a very high level of professional health care and empathy from the initial registration process."

Staff Performance

Pros:

• "Mr Shiraaz is kind, helpful, caring and supportive."
• "My Dr, Dr Lindsey Angel is a super doctor, who was very conscientious and thorough in her examination."

Cons:

• "I'm finding the new Triage system cumbersome, having to find and go through one website to get to another is onerous."

Administrative Efficiency

Pros:

• "Fantastic staff at Spring Hill Practice, they went the extra mile when I came in with my toddler and the service was efficient and quick."

Cons:

• "I find the online booking system not user-friendly at all, it doesn't always work."
• "It's impossible to get through on the phones."