Wyedean Canoe & Adventure Centre LTD Reviews Summary

Booking Process and Organization

Pros:

• "Easy to book online and then excellent service on arrival."
• "Fantastic day out and incredibly well organised."
• "Friendly team, easy to book and helped us with a last minute change of day for the trip."
• "We booked a 3 day canoeing trip with Wyedean all the staff we dealt with were friendly and really helpful."
• "Booking online was simple and easy, information prior to the day was clear."

Cons:

• "Staff initially seemed grumpy and not enthusiastic but not all staff."
• "Canoeing trip officially started approx 45mins after start time as staff had to drive us to the 9 mile starting point."
• "The organisation is a bit brisk and could be friendlier, didn't understand why after queuing we were told to come back in 20mins."
• "Unfortunately we did not relax and enjoy this experience as we got to you at 10.20 in the car park for a 10.30 start time... We did not get on the water to 11.55am!"

Safety and Instruction

Pros:

• "Efficient, friendly safety briefing and then on our way to enjoy a great couple of hours on the water."
• "The instructors were great and engaged the kids (and adults) into tasks to train basic skills and increase confidence."
• "We had a detailed safety briefing before we set off on the minibus."
• "The trip was well organised, lots of info up front about what to expect and bring on the day."

Cons:

• "Struggled to get pictures as we had to leave our keys on shore!"
• "The per-brief was minimal, time could have been spent explaining things like the J stroke."
• "Insufficient training – we watched a mother and her 7-year-old son being allowed to proceed downstream when she was unable to turn right!"

Customer Service and Staff Attitude

Pros:

• "The staff were really friendly and gave very clear and easy to follow instructions at every point!"
• "All of the staff were really fun and friendly. I would highly recommend doing this and using Wyedean."
• "The team were very friendly and I must say Ian was brilliant with communication."
• "The staff were very professional, friendly & super helpful."

Cons:

• "Rude staff. Advertised closing time 5pm. Closing time when asked was 3:30 (last boat out 3:30)."
• "If you are over 6 feet tall, I wouldn't bother, I was in agony the whole time as the boats are not big enough. Staff mostly are friendly but being addressed as 'hey! Stripey shirt, lift the boat down the steps' doesn't seem like good manners."
• "On the whole felt very unwelcome as a group. If they didn’t want big groups they should have refused our booking but they didn’t."
• "Complete shambles. Safety equipment is falling apart. First boat had hole in and nearly sank. Rude staff."

Experience and Scenery

Pros:

• "Drifting peacefully down the river, watching the wildlife around you."
• "Lovely, tranquil scenery- we even saw a kingfisher."
• "Fantastic half day canoeing with the family this morning."
• "The Wye is a destination my family always want to revisit and canoeing is the best way to fully experience it."
• "Fabulous way to see the river and Wye Valley in all its glory."

Cons:

• "River was very shallow in places due to lack of rain and got a bit stuck."
• "Only downside is the Canoe we had was completely metal, including the seats."
• "The views were lovely don't get me wrong. But massively undersold to you."
• "Sometimes the river is more like a canoe motorway."