Canoe the Wye Ltd Reviews Summary

Staff and Service

Pros:

• "Canoe the Wye staff were really friendly and helpful!"
• "The team at Canoe the Wye were excellent and so careful in their explanation of the safety measures needed."
• "The team were helpful, well mannered and enjoyed some light banter with our kids."
• "All the staff were very polite and helpful supplying all the equipment and helping to launching the canoe."
• "They were really helpful during the booking process and fantastic on the day."
• "Staff were really friendly and informative and definitely knew their stuff!"
• "The guys at Canoe the Wye were very professional, friendly and helpful."

Cons:

• "When we fed back they didn't seem that interested!"
• "The briefing at the beginning was difficult to hear."
• "Good safety briefing though I felt I was in a junior army camp (yes sir!); it was a bit unnecessary."

Safety and Instruction

Pros:

• "The safety briefing was superb and fully covered paddle work, steering as well as expectations on handling the rapids."
• "Thorough safety briefing before we left the centre."
• "Instructions and safety were spot on."
• "A very thorough safety brief to ensure we were aware of the trickier areas."
• "The safety talk very comprehensive and all the equipment was in good working order."
• "Good instruction before the start covering both safety and technique."
• "We got a very reassuring safety brief."

Cons:

• "There were a few stretches of the river where we got stuck a shallow river bed and we weren't warned."
• "Whilst the water is shallow, we saw two other canoes capsize and soak the occupants."

Experience and Enjoyment

Pros:

• "A beautiful, calm fulfilling outdoor experience."
• "An excellent way to enjoy the Wye valley."
• "Absolutely stunning and plenty of picnic beaches en-route."
• "Great for wildlife watching and stunning views of the valley!"
• "The river is beautiful & the wildlife is abundant."
• "Mostly the river is beautifully flat and reflective like a mill pond."
• "The river itself is beautiful and the equipment provided was in good condition."

Cons:

• "In terms of the paddling experience, it’s worth bearing in mind the river gets very busy in peak season."
• "Finding somewhere to ‘pull-over’ for lunch was a bit tricky but we managed."
• "We didn't get to see the otters or the peregrines."

Organization and Professionalism

Pros:

• "Canoe the Wye were great! They really know what they're doing and organised us, as a large group, brilliantly."
• "The trip was really well organised."
• "Everything was well organised, the canoe was easy to control and paddling not too arduous."
• "Instruction and organisation was excellent."
• "The check-in, brief and launch was informative yet swift, with a very handy map of the route with potential stop offs as well as trickier areas of the wye."
• "The trip was extremely well organised, and instructions / prep notes were super clear and detailed."
• "Whole trip was very well organized, from arrival, instruction and safety rules."

Cons:

• "Arrived a bit late (traffic) but they still fitted us in, paddle got nicked while we were at lunch, so best to carry them with you."
• "We had a lovely time but unfortunately arrived 7 minutes late at check in because the website said £4 for four hours parking and when we arrived it was £3 for three hours or £6 for all day."

Value and Cost

Pros:

• "The prices were reasonable…..as such we wouldn’t hesitate to recommend Canoe the Wye."
• "Great value trip, we did the full day and found it to be great fun and a well kept canoe."
• "A fantastic experience and great value for money."
• "Including your induction you need to set aside up to 4½ hours - so excellent value, I think (½ day trip)."
• "The value for money was amazing."
• "The price was very reasonable as well."
• "I will also say the price for £30 a head for over 3 hours was well worth the money and I would happily go again."

Cons:

• "Only downside was £6 parking charge."
• "Parking was the only issue as although we d paid for parking the attendant still issued is a ticket."
• "Great parking facilities for the car, though there is a cost, charged by the adjacent hotel."