"The rating is based on the price of £40 we paid for one night which included breakfast for the two of us and parking."
Cons:
"At the time of booking, which I did directly with the hotel, I was told they would take a 50% deposit. They in fact took 100% of the cost of the stay."
"Everything had to be paid for upfront no putting it on the room bill."
"Had to pay same price despite room not being as asked for."
"They tried to charge me twice, at first they said that they can't take card and I paid cash, after 2 hours I been notified that someone tried to take unauthorised payment from my account by PayPal."
Room Quality
Pros:
"Rooms are basic but comfortable, all you need for this kind of place as the scenery is unbelievable."
"The rooms were comfortable, and clean. The staff were all very friendly and helpful throughout our stay."
"Nice room, clean and tidy only problem the heating was not on all time so for early Feb it gets cold."
"Our room was comfortable and clean, a generous breakfast was included in the room rate with full English on offer each morning as well as cereals, yoghurts, toast and juices each morning."
Cons:
"The rooms were very basic and the plumbing odd. All the taps had to be running in order to take a shower."
"The room was hideously decorated and had an overwhelming smell of damp. The wallpaper was coming away from the wall and showed signs of mold."
"Both single beds had a thin mattress and were very uncomfortable and we woke up with back pain."
"Room really needs updating and repairs completed."
Staff and Service
Pros:
"The welcome was genuinely warm, and the friendliness of the staff remained notable throughout our single night stay."
"Every member of staff was friendly."
"The staff is amazing! The hotel needs updating but everyone who works here has committed to Herculean efforts to make sure our stay in Ross on Wye is amazing!"
"Staff were friendly and very helpful."
Cons:
"The staff were bordering on rude and argumentative."
"Inedible food, rude staff, don't waste your money."
"The manager is as cold and miserable as his hideously freezing rooms."
Food and Dining
Pros:
"The restaurant was clean and airey and safe distancing easily achieved. The food was very good: fresh and tasty, and the portions generous."
"The Fusion restaurant served a variety of dishes and the food was nice."
"The Pan Asian restaurant is definitely a highlight the food was fantastic and we ate loads."
"The food was really tasty and incredible value, especially the Korean Rice Cakes."
Cons:
"The English breakfast was not up to the standard of the previous evening meal. I agree with a previous review that the sausages were a poor example."
"Cheesy chips overcooked and seemingly cooked in the depths of hell, sandwich was definitely made by a blind man as the butter was everywhere but the inside of the sandwich."
"The breakfast was terrible. This place is run on the cheap. The yogurt at breakfast was the cheapest ALDI brand, the coffee was poor, and the toast cheap."
"Overpriced for what it is, so the low rating reflects the poor value for money as much as anything. No vegan options on the dinner menu."