The Royal Reviews Summary

Location

Pros:

• "The hotel is in a prime location and has a fantastic terrace with a wonderful view."
• "It has prime position in the heart of the town of Ross-on-Wye, with an enviable view from its beer terrace of the river and surrounding areas."
• "The Royal Hotel in Ross on Wye is set high above the town with lovely views of the river and lush green fields."
• "The hotel is on a hill with a pretty view of the valley below."
• "Good Location, nice hotel, food is very good and reasonably priced. nice outside area for drinks with nice views for miles."
• "The views are stunning from the hotel's elevated position overlooking the meandering River Wye towards the Welsh mountains."
• "Great views over Ross-on-Wye and its famous U bend in the river :)"

Cons:

• "Unfortunately the place is looking tired these days."
• "The hotel is beginning to look a little tired and could do with a bit of a face lift."
• "The once prestigious outside patio area now looking scruffy and worn.... with dirty tables and furniture."
• "Poor WiFi, grubby balcony."
• "The tables are worn out and were not looking clean."
• "Negatives were rooms nothing like in photos, 1970s very basic."
• "The net curtain had mould on the bottom and needed a wash."

Staff and Service

Pros:

• "All the staff are so friendly nothing was too much trouble."
• "The staff are lovley; always happy to help and smiley."
• "All staff friendly and was able to accommodate us last minute for a meal."
• "All the staff but especially Sophie were very attentive and really made the experience memorable!"
• "The staff were professional and very helpful."
• "The staff were nothing short of superb, probably the friendliest and most attentive without being intrusive that I have ever met."
• "The staff is friendly, efficient and accommodating - never too busy to chat and advise about Ross-on-Wye etc, but never at the expense of causing a queue."

Cons:

• "Waitress a bit rude saying she wasn't in charge of stock control!!"
• "Not enough staff working at 5pm. People queuing at the bar, ONLY ONE YOUNG LADY at bar, half dozen waiting to be served."
• "Very short of staff outside area was a disgrace no one cleaning tables or removing dirty glasses."
• "Unfortunately the hotel was understaffed and the staff on duty looked tired and stressed out."
• "Most of the staff were lovely apart from one women who we think was some sort of manager wearing bright blue trousers and a striped top on the Friday evening we had dinner. She is extremely rude and miserable to the customers."
• "The lady serving us forgot to ask what we wanted for breakfast (twice)."
• "Waiteess who served us couldn't tell the difference between Mushrooms and Chicken."

Food Quality

Pros:

• "The meals were excellent and reasonably priced."
• "Food superb including daily specials - All at good prices and fast, friendly service."
• "Wonderful food, too."
• "Food was very good. I had the smoked salmon and it was probably the best I'd ever tasted."
• "The burger I had was topped with brisket of beef and a bourbon sauce and was delicious."
• "Great food at very reasonable prices."
• "The food was great."

Cons:

• "We had a Chocolate Brownie Sunday... no love had gone into it at all."
• "Disappointing/mediocre food, basic pub grub."
• "Food was poor quality and service was slow."
• "The pasta dish with chicken was disappointing."
• "Evening meal was terrible. 4 of us didn’t enjoy it and the breakfast was equally poor."
• "The food was not exceptional but decent for the price."
• "Menu seemed reduced, and the food was sub-standard."

Accommodation

Pros:

• "My room had an enormous bathtub!"
• "Comfortable large bed with beautiful solid wood furniture."
• "Large comfortable bedroom, warm and clean and with lovely views over the Wye River."
• "The room was clean and the bed was comfortable."
• "The room was clean and quiet."
• "Very clean and furnished to a high standard."
• "The rooms were clean and nicely decorated, there were lovely fluffy towels and the beds were comfy."