Bairstow Eves Sales and Letting Agents Walsall Reviews Summary

Customer Service

Pros:

• "Bairstow eves have been an absolute pleasure to deal with whilst buying our new house."
• "Stacey, Naomi, and Kate know the market really well and go the extra mile."
• "Fantastic service from Siobhan Huston. She is very friendly and helpful."
• "Stacey, Sarah and Gracie were very professional and offered outstanding service from the moment contact was made with them."
• "Very friendly and professional service from valuation to completion."
• "The staff is really helpful, great customer service."
• "The team at Bairstow Eves have been great, always so helpful when I’ve rang up and had a query."

Cons:

• "How long can it take to get your deposit back from Bairstow Eves Wallsall? I am now at 9 weeks."
• "They don't answer the phone after viewing of a property to let and wanting to apply."
• "I am an investor and deal with a lots of agents and can honestly said the staff at the Walsall office are extremely unprofessional."
• "Service is appalling. Looking for a new agent."
• "I will not be going forward with this estate agents again."
• "this is a fraudulent agency, I was with them for 4 years, for 4 years I have only called them 3 times for a problem at home and they have always come for 2 months to finish their work."
• "Fraudsters and thieves. Avoiding all our calls for almost a month."

Mortgage and Financial Advice

Pros:

• "Sarah is my mortgage advisor there and let me tell you she found the perfect deal for me."
• "Have been dealing with Sarah Collins on the recommendation from a friend. She has given us a fantastic service from start to finish."
• "Couldn’t recommend Sarah Collins enough as your mortgage advisor!"
• "If you need a Mortgage Advisor, get booked in with Sarah. We laughed and cried together and she constantly updated me with everything."
• "I would highly recommend Sarah, top quality advice and service!!!"
• "Sarah was our mortgage advisor from Bairstowe and she was amazing from start to finish in the process of buying our first house."
• "Would highly recommend Bairstow Eves and Sarah Collins their mortgage advisor."

Cons:

• "They tried pushing their broker service and said I would only be able to put in an offer if vetted by their internal services despite having a mortgage in principle and explaining my circumstances."
• "She informed us that the landlord had pulled out and offered us a far more expensive property which we refused."
• "We put a holding deposit on a rental property which was then 'taken off the website'. A week followed and we didn't hear anything."
• "They were trying to sell a house that was already part of a chain, awful and unprofessional!"
• "Had to chase a few times to try and get a viewing, once a time had initially been agreed the appointment was changed several times before being cancelled altogether due to the seller being in a chain that had already been prior agreed."

Professionalism and Support

Pros:

• "Just handed over my keys after Kate and Naomi helped me sell my house could not recommend anyone better than Bairstow Eves for selling your house :)"
• "Stacey managed the sale of the property of my late sister. Very efficient service from start to finish."
• "Stacey, Della and Indy were brilliant with us. It was our first time buying so we hadn’t got a clue about most things but they helped us through it all and were always willing to listen to our questions."
• "Amazing service specifically from the Branch Manager Stacey who was 100% on my side throughout the whole process."
• "The team and in particular Stacey and Naomi were fantastic in helping us in a difficult and long drawn out move."
• "The branch staff were extremely efficient and went out of their way to progress the whole chain as quickly as possible."
• "Stacey, Della and the team at Bairstow Eves provided a truly professional, personal service to us during our house-hunting."

Cons:

• "Anytime the agency sends people to carry out some sort of maintaince, they send some of the worst handymam who never have a clue about what to do."
• "I've had water leaking from the roof for over a year, I've had no central heating and hot water in the middle of winter for over a month."
• "Ever since we tenants have to rely on Baristow Ewes for support in emergencies, we have been left out."
• "My boyfriend and I have had nothing but trouble working with this letting agency."
• "I call the office many times and nobody answers the phone as line is mostly busy."
• "One person deals with your query, doesn’t get back to you and you end up having to speak to someone else and so on."
• "My advice, stay as far as from Bairstow Eves in Walsall because they have no moral standards and will leave you in deep trouble with no help."