National Car Hub Reviews Summary

Vehicle Quality

Pros:

• "From its sleek design to its reliable performance, this car has exceeded our expectations in every aspect."
• "Since bringing the car home, it has been a reliable companion, aiding us in daily commutes and family trips without any issues."
• "One of the standout features is its exceptional fuel efficiency, which has helped us save on our daily travels."
• "The spacious interior has provided comfort for our entire family, making every journey enjoyable."

Cons:

• "Unfortunately I didn't and it came back to bite me. We purchased a cmax (SH15VFN) which we were told needed a new power steering rack."
• "After getting home the warning light came back on and the steering was nonexistent."
• "Eventually we got sick of waiting and decided to get a refund which was granted."
• "The worst dealership ever. If there was 0 stars I would give that. Extremely unprofessional."
• "When we finally saw the car, the polish was awful. It look like someone had put window cleaner all over the car and didn’t rub it in properly."
• "Within a week of having our car we had to take it back & have a new battery as all the electrics were faulty."
• "We then have a heat wave and need the air con that’s not working either come winter the heater didn’t work."
• "Bought a car from them in 2021, However, it had issues such as paint work damage and dents."

Customer Service

Pros:

• "The purchase process at the National Car Hub was smooth and hassle-free."
• "The staff was incredibly knowledgeable and assisted us in finding the perfect fit for our needs."
• "Marie handled the sale from start to finish and I couldn’t fault the professionalism and customer service I received."
• "I was greeted by a friendly and professional staff who went above and beyond to ensure that all my car-related needs were met."

Cons:

• "The inefficient handling of paperwork, poor communication, and seemingly unnecessary bureaucratic hurdles overshadowed the quality of the car itself."
• "The car was not ready for us having travelled for a hour. Worse car buying experience."
• "The salesperson was not apologetic in the slightest and did not try to resolve the problem at all and was very unprofessional and patronising."
• "Customer service is awful. Booked appointment for last Saturday to view a car. I was waiting 30 minutes for someone to show me the car."
• "Worst nightmare in my life...brought an Audi A6 , S-Line , after 2 months gearbox broke , barely came to pick up the car after almost 2 months."
• "If you’re looking for a car. Avoid this place at all costs. Me and my partner bought a car from them and they explained it would take 48 hours until we could pick it up as it needed to be valeted."
• "Terrible place, customer services absolutely shocking! Went to view a car my daughter wants to buy, When we got their at our appointment time it took an hour for them to find the key for it!"
• "They don't answers calls after selling the car, lie and luckily we took the finance via our back so they took the car back (a Mazda 6 from 2015)."