"Staff are very helpful and patient and offer excellent advice and support in all areas of pet care and wellbeing."
"Very friendly and always very helpful, even when it comes to last minute appointments."
"The receptionists are always very welcoming, nice and helpful."
"The receptionist were extremely friendly and made a fuss of all animals going into the surgery."
"I'd highly recommend this place. Excellent friendly staff, lovely practice, plenty of parking and seating in the waiting area."
"Have moved my 3 cats here from another practice. All the staff are welcoming and friendly."
"The staff are always super friendly and always make a big fuss of my dog, Daisy, whenever we come in."
"The very best of care, a fantastic team of vets, and a very friendly warm welcome when you walk in."
Cons:
"Gradually dropped off a cliff over the last 4 years. The vets are poor and what’s the point in making an appointment if I then have to sit with my terrified pet for 45mins plus??"
"This used to be a 5 star vets office. But I honestly can't say that anymore."
"Used to a fantastic vets but has gone down hill drastically. Some days no vet is even in the building, other days you can be waiting 4 weeks for an appointment."
"Used too be an amazing vets but they seem to have changed and be all about money."
"Couldn't recommend White Cross enough, took Maiya last week for an initial examination and they were excellent, took her back yesterday for a follow up, which wasn't great news and very upsetting but the compassion shown was second to none."
"The fact you seem happy with the service of leaving animals sick for 4 to 6 weeks before offering them treatment appts is appalling and not want I want from my vet."
"My daughter brought our cat here has we thought he was having seizures he has had 2 visits and seen 2 different vets which has cost her nearly £900 too be told he needs to go on a diet its disgusting."
Cost and Value
Pros:
"The costs were reasonably priced and the staff were lovely and made my cat feel very comfortable."
"The health plan they offer is also very good value for money."
"The pet wellness plan is the best value one around as the consultation fees are included in the plan."
"Their schemes are good value for money too."
"I have joined the wellness plan which is a great deal and meant that when Nellie was recently spayed it was half price."
"Really good vet's they can't do enough for pet's and owners, really friendly staff and vets."
"Treatment quick and I was astonished to learn the bill was more than half what her old vet charged."
"Fantastic consultation price! Although did find the meds quite a bit cheaper online but can not complain!"
Cons:
"Wouldn't choose this vets unless you like paying out money. Can't believe that they charge for a consultation fee when it's a repeat visit for the same complaint."
"I thought I could rely on my vets to help out so I called White Cross and asked for a prescription to be emailed to me... I was told that I would be emailed a prescription that afternoon, it would cost £18 and someone would call me back to take payment over the phone. Massive relief... Except no one called and no prescription was sent!"
"The vetinarians are very good although they do have a tendency to try to upsell very expensive and often unnecessary treatments."
"100ml of Metcam is £18 from various trusted online pet pharmacies (with a prescription). They're charging 4.5 times the price; that's disgusting in my opinion!"
"Took me African grey in today, he was so so ill, they agreed to see him but it's more an exotic pet line of field... the gentleman vet hadn't seen much of my parrots symptoms but I have him to thank because i was immediately put forward to a exotic specialised vet at another practice."
"Just had a booster done on my dog gone up to £60 from £35 last year what a rip off I understand a price increase but not £25 in 12 months to do exactly what you did last year an injection and health check."
Care and Treatment Quality
Pros:
"Fantastic care and advice given from staff at white cross vets. Nothing is too much trouble for them."
"I would like to say a very special thankyou to Gemma who was Dukes vet for over 4yrs... Gemma was such a caring, compassionate and genuine person."
"We have just joined this practice after leaving our old vets. When searching for a new one I went online and read some good reviews about White Cross."
"I'm very grateful to have them in my pets lives."
"This vets is fantastic. We have plenty of animals who all receive excellent care here. They do not push for unnecessary treatments like some other vets and the rates are great."
"The vet explained everything has he went along. He was very caring with my dog Oscar and took the tie to go through what the best options were."
"All the staff are super friendly and the vets/nurses always take the time to explain things."
"The vet I have seen here is absolutely lovely. He always listens to me, he explains things in detail, in a way I can understand and he answers all my questions."
Cons:
"Paid bill and booked in for check up 4 weeks latter vet told me I need to do another sample that £25 + YOUR £52 CONSULTATION FEE I SAID THIS IS A CHECK UP NO BODY TOLD ME IT WOUL BE ANOTHER £52 Be very Carefull."
"Took my cat in ....they informed me it would be 700 pounds to treat him .... I wanted to take him elsewhere where I could set up a payment plan ..they refused to let me take him."
"We can no longer trust or rely on them, we will now be registering our dog elsewhere."
"Awful and won’t be coming back!"
"Over the past few years we have spent much time and money at our old vets trying to find some relief for our cocker spaniels many allergies and have always been told it was a case of just managing the problem."
"We went over to white cross vets and they shaved her paws 🐾 straightaway so we can get to the sores swabs from her ears found an infection deep down which has never been treated All the staff have been wonderful and attentive and we feel we are getting somewhere."
"My daughter brought our cat here has we thought he was having seizures he has had 2 visits and seen 2 different vets which has cost her nearly £900 too be told he needs to go on a diet its disgusting."