Address: Norcross Ln, Thornton-Cleveleys, FY5 3FT, United Kingdom
Phone: +441253854545
Rating: 4.6
based on 108 reviews.
Staff and Service
Pros:
"Absolutely amazing vets we took our kitten their and the vet was lovely and answered all my questions it just was everything you expect if not more from a vets fantastic and would recommend if you need to register a pet or anything."
"An appointment was made quite promptly and the vet persevered with my over excited, wriggly dog so that a sample could be taken without the need for sedation."
"For the past 10 years our Jack Russel has been looked after by very caring and dedicated staff."
"Staff are very pleasant efficient and helpful."
"Always happy to call for advice and never had any issues getting an appointment."
"The vet was professional, very friendly and made both myself and my pet feel at ease."
"Very friendly and professional staff!"
Cons:
"Do not really listen to owners, have to keep returning different vets come and go."
"Awful Vets they certainly don't care about our pets."
"Totally disgusted by the attitude of this company visiting family with my little Yorker who was taken I’ll early hours of this morning this practise would not treat her."
"We had to have our boy p.t.s., and we had the unfortunate experience of meeting one of the most abrupt, inconsiderate, vets around."
"Have had a number of issues with rude, abrupt receptionists."
"I am really worrying and for me it was emergency but unfortunately not for them... First time when I ringed them I was put on hold for over 8 minutes then someone hang up on the call."
"Couldn't fault the younger receptionist she was extremely helpful shame the vet wasn't and sent us into pure panic saying all pups were dead!"
Facilities and Accessibility
Pros:
"Lovely modern building with plenty of parking."
"I like the fact that is has a spacious lobby on e through the main door. This provides extra security for our pets."
"Brand new state of the art facilities for large or small animals."
"This vet practice is fantastic. It's very easy to find and has ample parking."
"The practice provides easy access and good parking."
"The surgery is very welcoming, clean and tidy."
"The waiting area is very spacious."
Cons:
"Good place for plants and bits but the loos are disgusting need a good clean to be honest not one to use so go before you leave your house or wait until your home Is my advice on them."
"The only aspect about the waiting area that I think requires improvement is shading of the very large windows."
Cost and Value
Pros:
"I have used Norcross Vets for 14 years and always been happy with the way our dogs and ourselves have been treated. Also like the monthly care plan that save you some money."
"Professional, knowledgeable and wasn't as expensive as I though would be."
"Reasonable price as reflected in most vets."
"The pet health plan is affordable and provides the care and treatment my dog needs."
Cons:
"In recent months noticed the price of his epiphen (to stop seizures) go up in price 30%."
"The 24x7 care is outrageously priced and any caring vet would not expect owners and animals to drive such distances when care is needed."
"Very poor communication and information given regarding costs and possible complications before starting emergency procedure."
"Distgusting service all about the animals I think not, its all about the money, Best vets around at one time what the hell as happend?"
"Been to Norcross a fair few times over the years. This will be my last visit. The medication that I've needed has always been well over priced."
"It has become very expensive and in future l will be taking my dogs to a different vets."
"Unfortunately the original owner and dedicated vet Andrew retired, this vets is now part of a chain, the charges have gone through the roof."
Emergency and After-Hours Service
Pros:
"Needed a emergency vet at 2am, phoned up and within 10 minutes my poorly pup was being delt with."
"They have NEVER turned us away at anytime of day."
"Also on New Years Day my dads Boston puppy fell off the sofa and we suspected a fracture to her hip, immediately Andrew carries out the X-ray and yes it was broken and the operation was carried out."
Cons:
"Had our 4 cats registered at this vets, when we needed emergency out of hours support we were advised that we had to drive between 35 miles or 65 miles for an out of hours vets."
"My poor doggy starting having seizures at 3 in the morning rang norcross vets out of hours services as he was registered with them - then told that nearest out of hours surgery we could got to was 45 mins away."
"Do not call this vet for an emergency unless you are registered with them."
"The vets itself on the day was fine but the emergency service is appalling!!"