Vets4Pets - Newport Reviews Summary

Staff and Service Quality

Pros:

• "Brilliant staff at this vets....very helpful and keen to help in any way...always very patient even though your pet can be very difficult."
• "Cath the vet I saw was extremely knowledgeable and relaxed."
• "The staff very extremely polite and knowledgeable."
• "Absolutely amazing... Not my vet as I was looking after a friends dog... but I was v impressed!!!.. They fitted us in, although v v busy and short staffed..., and were so caring... Follow up a week later was equally impressive... I witnessed so much empathy and genuine concern... They are 5 star plus in my eyes!!!... Thank you x"
• "Katerina offered great advice and cared."
• "The care the female vet provides is great."
• "Staff are always excellent with explaining treatments and what options we have."

Cons:

• "Says on website open on a Saturday yet closed, needed advice and possible emergency appointment so had to use a different vets practice."
• "The last experience was the worst in that the professional service you come to expect was not evident."
• "Please stay away from vets for pets Newport Cardiff road."
• "More a 0☆... This practice were only concerned about getting paid and wouldn't even look at them before I got a reference number off the RSPCA so they would get paid."
• "Manager deactivated my account without tell me tried to go for booster and won’t see us."
• "When following up by phone they were rude and after saying no results yet they put the phone back."
• "Everything over the last few years is purely about money, when they first opened it seemed as if they did care now £40 to even get an appointment, the prices of medications is scandalous."

Customer Experience

Pros:

• "I feel so comforted knowing Suggs will be well cared for if and when we visit again."
• "Catherine was so sympathetic, and made my baby’s passing so gentle and easy."
• "Thankyou to all at Newport!"
• "Registered my rabbit here, absolutely brilliant! They have taken care of him at a 5 star rate."
• "I just want to recognise everyone at Vets4Pets Newport. The reception staff are welcoming, warm and make a fuss of our dog and pup!"
• "Such friendly staff as soon as you walk through the door."
• "The whole team work to make each visit as painless as possible, from the vets and nurses to reception, they make the stress of poorly pets a bit easier to cope with."

Cons:

• "Pet owners beware."
• "Disgusted to hear that our neighbour couldn't go into the vets with her cat which was dying, no compassion! No feeling, no empathy at all and we are no longer in lockdown so no excuses."
• "Would not use this vets again."
• "The receptionist attitude is always that you are wrong and a burden to whatever it is they are doing."
• "The receptionist was extremely rude and unprofessional and no sense of politeness."
• "Seems to be a high turnover of reception staff resulting in them having no idea how to manage issues or complaints!"
• "Shocking £40 fine per pet for being a few minutes late whilst located on the busiest A road within the city!!!"

Professionalism and Reliability

Pros:

• "Have had nothing but a professional and caring experience each time we have visited over the years."
• "This was my first visit to Vets4Pets Newport and I am extremely pleased with the service I received."
• "I have never felt that they have not given piper the best treatment that they could."
• "I’d recommend them."
• "Showed genuine concern for our lovely boy."
• "Dealt with quickly despite them being rushed off their feel and having to adhere to social distancing measures."
• "The Vet Nurse was so informative, polite and professional at all times."

Cons:

• "Honestly not very good. My kittens first vaccinations and microchip, walked into the room and neither the table or scale had been sanitized."
• "Awful experience here, it’s taken me a few months to even write this review coming to terms with how we were treated here."
• "Everything is always a problem. We've been using vets 4 pets for 7 years in various locations but this one has become poor."
• "The prices increase quickly and without warning."
• "Do not use this practice! Major unprofessional services, incompetent staff and appalling customer services!"
• "They have a total lack of professionalism generally and minimum customer care is shown from a few of their staff."
• "Worst vets in Newport. Staff very condescending and rude.. not to mention incompetent."