The Brentwood Kitchen @ TBK House Reviews Summary

Food Quality

Pros:

• "Food was delicious. Drinks served without no one getting thirsty."
• "The food was well presented and very tasty but took a long time to arrive."
• "The food is excellent - restaurant quality, fresh and home cooked."
• "The food was great, extensive menu and probably the best gluten free toast I've experienced."
• "The food here!! *dribbling* From the pancakes, a chicken burger to the fry up! Every single bite was an absolute winner!"
• "First of all I’d like to say that the food we had was lovely! We thoroughly enjoyed it."
• "The food was fantastic especially the marmite chicken wings."

Cons:

• "Since then we have got ill with food poisoning."
• "Breakfast we ordered was mediocre. 'Chicken and waffles' were served with 'potato waffles'."
• "When the pancakes FINALLY arrived they were over cooked and hard round the edges which you had to bite into with a crunch."
• "The tomato tased old, the sausages were over cooked and cold, the hash brown was cheap and tasted of oil and the bacon was really salty."
• "The food wasn't nowhere near what it used to be."
• "One person in our party ordered a full English and didn’t even get a single sausage."
• "The chicken and waffles were bone dry with almost no flavour."

Service

Pros:

• "Great atmosphere, cute little play area full of toys and books for the youngsters."
• "The staff were really friendly and the service was brilliant."
• "The staff! Huge round of applause to the team. They made us feel very welcome and displayed a real fun team mentality."
• "The service was so good!"
• "Sam and Loulou were so helpful in the run-up to the event, and the team on the night were fab so that it all went smoothly."
• "The service was amazing. All the staff were welcoming. All the service was fast and the food was delicious."
• "Service was first class, as was the food and drinks."

Cons:

• "Terrible customer service & long wait time between being given drinks & being given food."
• "Disgusting administration and customer service skills from whoever is running the place and dealing with queries."
• "Waitress took our order then 15 minutes later came back and asked if we were ready to order."
• "Service was very slow on a Friday night."
• "The communication was awful."
• "The service is poor and staff lack professionalism."
• "Very slow service, small portions and way over priced for the quality of food."

Ambiance and Atmosphere

Pros:

• "The ambiance, food and drink choice and interiors are lovely."
• "A lovely evening, lovely cocktails, great food, fab live music and you can take your dog."
• "Very stylish interior and a nice chilled out vibe."
• "The attention to detail is faultless from the cool and trendy interior to the delicious food and friendly staff!"
• "The ambience was lovely."
• "Lovely atmosphere and terrible coffee."
• "Nice music and vibe."

Cons:

• "Visited Saturday evening, only 4 tables in so lacked atmosphere."
• "It's become incredibly crammed and they've started allowing customers to bring dogs inside."
• "The ambiance was acceptable, but it felt a bit too dim for breakfast."
• "It's a busy place, so noisy and it didn't help that the music was too loud."
• "Too dark for the daytime."
• "Atmosphere is always good here but I've not been for a year or two and quite honestly it's nothing like it used to be."
• "The (one) toilet, is always busy and you queue where they have lots of boxes of storage."

Value for Money

Pros:

• "Lovely gem of Brentwood, come here at least once a week - THE best cakes, the perfect kids corner for the children to play, lovely brunch and a great bunch of girls that work there."
• "Food is really nice, and the cakes are great!"
• "Brilliant fresh luxury brunch with options to make it boozy!!"
• "Breakfast here is incredible. great value food. delicious."
• "Great value for money."
• "Very reasonable prices and the portion sizes are deceivingly filling!"
• "The food and beverages are gr8 value for money."

Cons:

• "Food and drinks well over priced service not all that mistakes made on order bill north of £80 for 4."
• "Ridiculously overpriced."
• "The price for a sweet potato and some wilted leaves was ridiculous."
• "16 pound for a Sunday roast what a joke meat under cooked roast potatoes hard."
• "Very slow service, small portions and way over priced for the quality of food."
• "So so incredibly overpriced, cramped and very long waiting times."
• "Over priced food."