Nando's Tooting Reviews Summary

Service

Pros:

• "Hardworking, very efficient, quick and reliable workers; nice and clean ambient."
• "The staff was very helpful and did a great job jax was also a very friendly member of the staff which helped us at our first time at nandos and guided us through the menu."
• "Thank you Amani and to the rest of the staff for making our experience warm and one to remember."
• "Friendly staff and chicken was juicy with a lot of flavour, best tasting Nando’s chicken I’ve had from any branch."
• "A big thank you and shout out to Dayana and Amani who have looked so well after me and have helped in every possible way!"
• "After many visits to this branch I came across a young lady named Amani, who I understand is a supervisor at the Tooting Branch. I was quite amazed at how far she went out of her way to help us with ordering."
• "Came down this evening with my friend after a long day at university, we were served by Akbor who was extremely friendly, polite and addressed all concerns we had."

Cons:

• "Not a single waiter acknowledged that we were waiting to be seated."
• "Customer service is -100. The staff don’t seem to have training or even people skills."
• "Her response was very abrupt and unapologetically rude."
• "This was the worst experience l have ever had with a Manager in charge called Dayana you would not want to go here."
• "Orders are sold out, service is slow and plates and cutlery are either missing or served just when its finished being washed."
• "The till server name Sumayia have over confident with quite a attitude with how she speaks and the body is just as bad."
• "Actual shambles! Untrained staff and kept being told our food would be 5/10 more minutes on a Sunday afternoon."

Food Quality

Pros:

• "The food is all Halal and it's always great!"
• "Nandos is the best for peri peri."
• "Love going here, can't beat a cheeky Nandos!"
• "Best halal nando's I have been to in UK. Can always rely on this branch to provide great food."
• "Great vegetarian food which is very quickly made, as they constantly are making the most popular items."
• "The food is really tasty, chicken, chips, rice and everything else."
• "I've got chicken wings extra hot, well done, rice, peas, yummy! Was so fckng good!"

Cons:

• "I waited 40 mins for my food order after being told it would take 10 mins."
• "After placing my order and waiting for my food for over an hour! I received no update or explanation until I prompted it."
• "They also got our order wrong, and a lemon and herb chicken and a VUSA chicken became two mediums."
• "An eat-in place without plates..what a joke. get your act together Nandos, without customers you wont exist."
• "The food took an hour to come out."
• "Really really bad and I love Nando’s usually."
• "This place is so dirty. Was shown to a table to sit and there was so much corn kernels and chicken bones underneath the table."

Management

Pros:

• "Manager very friendly, staff very efficient."
• "Emanuel made sure to welcome us with such lovely smile. He eased my worries and served us with grace. Offered the kids colouring and they were immediately engaged in their activity."
• "Amani provided us with amazing customer service. She was keep checking on us if we need anything."
• "Mohamed Hizr is a good manager here polite and very efficient."
• "The manager was very lovely complied with us."
• "The entire staff at the restaurant is very friendly, professional and helpful."
• "Excellent service from all staff, we were served by Amani specifically, who was great!"

Cons:

• "The manager (did not get his name but he was asian) needs some training on professionalism."
• "The lady who was in charge was so rude. Firstly I ordered online and the wrong food was delivered to my table."
• "Worst nandos experience ever! The manager Amani was extremely rude and refused to replace my food after they got it wrong."
• "Manager rude and arguing with customers, blaming staff as 'trainees that can't handle it' for the two hour delay for food."
• "AWFUL MANAGEMENT. I went today with my family and was told it would be about a 30 minute wait."
• "The lady took over 15 mins to seat us... only to find her on WhatsApp, apparently a managers group."
• "When asked to speak to the manager, no manager on duty."