Kaytons Estate Agents - Manchester Reviews Summary

Customer Service

Pros:

• "Gagan provided a speedy response to my request on getting a new mattress and within a day or two the mattress company contacted me and had it delivered to the property the following day."
• "Paul helps me a lot, he answered my questions patiently and gave me advices. He is efficient, professional and friendly."
• "Paul and Alice were both extremely professional and promptly responded to any queries myself or the Tennent's had."
• "They have always been responsive, professional, friendly and transparent from start to finish."
• "Nothing is too much trouble and any queries that I have are always dealt with promptly and efficiently."
• "The service was impeccable, quick responses, ongoing updates and a truly personal and professional service."
• "Always there when you need them and gets problems solved quickly and effectively."

Cons:

• "We were struggling with ongoing issues and the terrible customer service from Kaytons."
• "Now 4 working days later, we have yet to be contacted by yourselves to remedy the situation."
• "I booked an appointment with the Agent a week and a half in advance... I did not receive any call so I called and called on the day of the appointment to confirm the viewing and no one answered."
• "Unacceptable. Agent called me in the morning saying one of the flats I was due to view was unavailable... After an hour of him not showing, the office said he sent them an email saying that he had told me it was no longer available."
• "This is the rudest company to deal with. The lady in the office hang up the phone on me and the agent also not responding to my number after I give them my keys."
• "They are the Extremely Worst agents estate in Manchester, they don’t respond to the phone, they are not professional in their work, the lady in the office is not responsible and professional, Don’t Recommend this Agent 👎🏼👎🏼👎🏼"

Professionalism

Pros:

• "However, Kaytons have been professional, efficient, and considerate in any contact I've had with them so far."
• "I just had a great experience with Kaytons as a landlord, they are highly professional."
• "Kaytons Estate serves as an effective intermediary between landlords and tenants, demonstrating a high level of professionalism in her role."
• "I am really pleased I came across such a good agents."
• "Professional and straight talking."
• "I actually chose them based on excellent customer reviews, and they deserve the good reviews."
• "Paul is by far the the best Property Agent we have used over the years across our Property Portfolio. He is thorough, responsive and professional."

Cons:

• "Shocking really, as like many estate agents, lacking in integrity."
• "Unprofessional service... Agencies like this don't know what professionalism mean."
• "The agency are a scam and a shambles and will leave you penniless for their own profits."
• "Paul Olverson was extremely unprofessional. He spoke down to me with the mr 'I know it all attitude'."

Property Management

Pros:

• "Kaytons provide exceptional service and also have a great selection of properties. What I really like is their local knowledge of the area and letting expertise."
• "Great team to work with as they provide an excellent service and speedy communication. Their knowledge of the property market in Manchester is second to none."
• "He always replied to our emails as soon as possible, whenever we had issues (broken oven, etc) he sorted it next day."
• "Any issues with the property were dealt with / contractors sourced and works quoted for swiftly and in a cost effective manner."
• "They have been pretty responsive and any issues were sorted as quickly as you would realistically expect."
• "The team at Kaytons is very professional, from putting the property into market, to obtaining referencing, to making inventory."
• "They take so much care of the property. There are regular check visits, by experts teams, for gas and electricity."

Cons:

• "We got electric shocks in the shower (left us with electricity running through our water mains for over a month), a huge leak which was never resolved and many other issues with the property."
• "We made the mistake of doing a reposit scheme and after only 2 months of us living there they have claimed they have had to 'deep clean' the property and have charged us £292 for this."
• "2 weeks before moving in I was told I could not move into the apartment because the landlord had changed their mind... After 8 days I am still waiting for my deposit and agency fee to be returned."
• "Business in bad faith, we were contacted by them to say that we had secured the place in a flat with the down payment."
• "After only 2 months of us living there they have claimed they have had to 'deep clean' the property and have charged us £292 for this."

Communication

Pros:

• "Kaytons has let my property within a couple of weeks."
• "The emails are written with formal and detailed information. They reply promptly to my emails as well."
• "I would recommend Kayton 100% to new students coming abroad as Kayton will facilitate all the procedures and steps to take when you get a new apartment."
• "They made renewing my tenancy (something I've previously struggled with) as simple as exchanging a few emails."
• "Paul always responds courteously and sets things in motion within a few hours to emails which is highly convenient."
• "Emails are always answered promptly by Gagan, Paul and the team who have offered welcome advice."
• "Communication is always clear and the team are always helpful if I have any questions or queries."

Cons:

• "Came in today to get some knowledge on property investing... Didn't ask much about who I am or advice on getting started into property investing as stated on the website."
• "Unacceptable. Agent called me in the morning saying one of the flats I was due to view was unavailable... After an hour of him not showing, the office said he sent them an email saying that he had told me it was no longer available."