Hunters Estate & Letting Agents Manchester Reviews Summary

Professionalism

Pros:

• "Claudette worked extremely hard to ensure that I was kept informed & negotiated professionally and calmly."
• "Tom and his team were very professional, had great communication skills and helped secure an asking price offer very quickly."
• "They are property Connoisseurs i.e. They know the property market inside out and LOVE IT."
• "Their employees are hardworking, fast, professional and courteous, and clearly know their subject, region and market extremely well."
• "Professional, honest and reliable from start to finish."
• "They were professional and friendly and seemed to know what they were talking about."
• "I recently sold my apartment in Leftbank through Hunters. Tom and his team were very professional."

Cons:

• "Please avoid. Very unprofessional company and incompetent manager by the name Maryam."
• "Having a horrible bad experience with Hunters. Very very unprofessional."
• "Everything started fantastic, but deteriorated to the point that they are totally unprofessional."
• "The employees are disrespectful and speak to you disgustingly."
• "Rubbish, unprofessional and will never use again."
• "Hunters Manchester were really bad to be honest, worst letting agent we've used."
• "Would not recommend, greedy company. Do not let the kind staff fool you."

Communication

Pros:

• "Claudette who made efforts to contact and push people concerned to achieve the completion as soon as possible."
• "I was kept updated about the process on every stage and now I am happy to be in my new home."
• "Mark Pedley at Hunters was fabulous. He made sure we were kept fully informed at all times and chased up the vendor and the lawyers when needed."
• "Communication was excellent and everyone I spoke to was incredibly helpful and friendly."
• "Communication about tenancy is great."
• "Communication was great throughout, Claudette Cole in particular has been fantastic."
• "We were provided right and timely update at every step."

Cons:

• "Samukele kept ignoring my emails and calls."
• "Not interested in helping/ resolving issues when you explain how unhappy you are."
• "They always try to blame the tenant and give you 10.000 excuses not to solve any issues you may have."
• "Confirming their poor customer service, I sent an email to Hunters on the 2nd August, and 20 days later, I have yet to have a reply."
• "The agent responds very slowly, only once a week on average."
• "We tried to call Lewis about certain things but he was never available apparently and email replies can take up to 42 days (seriously)."
• "Having chased this for 4 consecutive days I have now noticed myself the unit has been marked sold and still Hunters have not had the courtesy to respond to me."

Customer Service

Pros:

• "Really great estate agents."
• "Highly recommend Hunters to everyone, who wants to be happy and safe tenant!"
• "I highly recommend Hunters for both buyers and sellers without a doubt."
• "I would recommend their services to anyone and will definitely be using them again in the future."
• "I would highly recommend using them."
• "I would fully recommend using their services."
• "I would highly recommend using Hunters."

Cons:

• "Hunters have the appearance of professionality and fair trading but our experience did not justify that."
• "We were feel ripped off by them and felt completely powerless."
• "Will certainly not be recommending this company to anyone, if anything, making sure people avoid this company at all costs."
• "Really hope this information shows what a disgrace this company is."
• "It was a shame, as the staff seem lovely and well-meaning but our experience was poor."
• "Avoid this place at all costs."
• "Avoid this company at all costs, as they don't care, and all they are interested in is ya money and that's about that."

Efficiency

Pros:

• "Claudette remembered our requirements and when the suitable apartment came on the market she contacted us immediately."
• "The completion and referencing process was also managed seamlessly by Aimee who kept me up to date at all times."
• "I especially like Hunters dashboard for this entire process where as a landlord I could see the entire process, status, upload documents."
• "The conveyancing process has been seamless, every minor detail is explained, documented and checked via their eWay dashboard."
• "The service was thorough and seemless from start to finish."
• "We have had access to a customer portal where we have been updated at every stage."
• "Fantastic and efficient service from both Ian and Claudette to sell our 2 bed apartment in Manchester."

Cons:

• "Also have a few more faults in my flat. But they only have excuses for all those."
• "They did nothing about the itinerary, not even the fire alarms!"
• "We had a challenge getting our deposit back too but this was expected based on the service we had received during our tenancy."
• "Don’t acknowledge emails."
• "your agents are very rude by making appointments for viewings and never show up."
• "They couldn't care less about you or your time."
• "Seriously do not use this company, these sharks need weeding out of the industry."