Premier Residential Manchester Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "Great lettings agency, the staff are very helpful."
• "What a superb company PRL are. Been renting with them for a few years now, nothing is ever too much trouble."
• "Any questions/problems are addressed promptly and property in excellent condition when moving in."
• "Always respond immediately to enquiries over the phone and in person."
• "Great experience so far with premier residential lettings, sort out any queries instantly with excellent customer service."
• "The team are incredibly efficient and nothing is too much trouble."
• "They are by far the most professional, the most friendly and the most responsive to any communication I make."

Cons:

• "Initially my flat had got multiple issues when I moved in, such as heavy doors, broken extractor fan and oven, etc."
• "Except the building is under construction that no view and wind are in."
• "There was a period the carpark shutter was broken."

Property Management

Pros:

• "Sam and Adam are providing superb and exceptional service to us, as a landlord."
• "All problems got fixed by time. I am quite impressed."
• "Sam has been brilliant throughout, incredibly thorough with any questions I have had."
• "Adam especially will go above and beyond to sort out my problems and queries, response time via email or text is very very quick."
• "Any maintenance issues I have reported have usually been dealt with quickly."
• "They always urgently responded if we needed maintenance, provided prompt meter readings."
• "All our maintenance requests were dealt with immediately and even extra things such as installing a boiler timer were completed without hesitation."

Cons:

• "Adam coordinated with the tenants and property management to fix the leakage which has existed for a while."

Communication

Pros:

• "Been with premier residential for the last few months or so, and haven't had any issues. Respond to queries in a quick and friendly manner."
• "Sam and Adam have always been very friendly and professional and easy to get in contact with."
• "Very professional service and always a pleasant person to speak to a the end of the phone."
• "Sam and Adam have been extremely responsive to our queries."
• "Most important thing with a letting agent is communication, and PRL are good at it."
• "They are helpful, informative and prompt to respond to any queries."
• "Whenever anything arises there is always an immediate response to emails and problems fixed straightaway."

Cons:

• "One time, I came home with my carpark fob lost after 9pm, I just threw a call to the management, they came to open the carpark shutter immediately."

Value for Money

Pros:

• "Excellent value for money, highly recommended."
• "Smooth moving in process, no hassle and VERY low fees compared to competitors!"
• "Fabulous value for money! absolutely love it! great little flat!"
• "Great value initial lettings fees and reasonable rents rates."
• "Good value for rent, good reputation for the company."
• "Excellent service if u have any problems they sort it out really quick like the same day love the flat excellent place really quite good location to all places had no problem with the landlord i think they are great landlords."
• "I am very pleased with Premier Residential Letting’s professional service."

Cons:

• "Better than Asprin. My former agents caused me headaches for years, moved to Premier and my problems disappeared overnight."