NPP Residential | Letting & Estate Agents | Manchester City Centre Reviews Summary

Professionalism and Efficiency

Pros:

• "Monique skillfully arranged multiple viewings for me, showcasing her in-depth understanding of the rental market."
• "Megan demonstrated exceptional professionalism and a deep commitment to ensuring a smooth transition for me."
• "Fraser and Lisa did all they could to speed up the process of buying my property."
• "George was very helpful and professional - keeping in touch and getting back to me quickly on any questions I had."
• "Yasmin & Georgia from NPP Residential were proactive in supporting me in obtaining a quotation for new blinds."
• "Lina has been amazing and attentive throughout my tenancy."
• "Nathan was increadibly friendly and helpful throughout the whole renting process."
• "Lisa, the Sales Progression Manager at NPP saw us safely through the whole mortgage and completion process."

Cons:

• "The property was delivered with many issues, including no access to the garage for several weeks and a broken shower."
• "The property was quite dirty and appeared to have had a very sub-standard clean prior to us moving in."
• "I instructed NPP to sell 2 flats... Really excellent property experts."
• "NPP Residential were the sellers estate agent... Unfortunately, the property sale fell through due to external circumstances."

Customer Service and Communication

Pros:

• "Her timely responses, attention to detail, and thorough understanding of the process were immensely helpful."
• "They were always quick to answer my emails and phone calls."
• "George had great communication throughout the whole process and we managed to sign for the new apartment within a week."
• "Nathan was very helpful and even arranged a second viewing for us last minute."
• "She's great!!"
• "They went above and beyond for me to ensure I got into my flat when I wanted."
• "Teraj and Yasmin are very helpful, replied my email, answered my questions quickly!"
• "I had Rebecca help me get my new flat she is very professional, super easy to talk to and very quick at responding."

Cons:

• "An average experience and average customer service."
• "However, we are now nearly 6 weeks since moving in and haven’t had any of the issues rectified."
• "I found the property manager to be quite rude and felt she did not want to help me when I had queries."
• "I instructed NPP to sell 2 flats in Elisabeth Mill in Stockport. Customer service really poor."
• "Though the beginning is not so satisfying, the result seems to be great."
• "Having now sold a property and bought through NPP, I can testify that Fraser and the team provide an excellent service."