Leaders Letting & Estate Agents Manchester Reviews Summary

Professionalism and Efficiency

Pros:

• "I've found Leaders very much professional in their work, quality of service delivered on time."
• "Under the hands of the capable and professional Rosey Turner, I know that any queries or concerns will be dealt with immediately in a friendly and efficient manner."
• "Rosey my Property Manager always answer me right away, she's very professional and obviously very experienced."
• "Serious, kind, professional, swift and overall they do what they say they will and in a very very timely manner."
• "Communication with Rosey, the manager for my flat, was quick and friendly, and problems were dealt with by professional and efficient contractors."
• "Rosey Turner in Property Management has always been exemplary in her care and diligence looking after our central Manchester apartment - speedy responses and great service."
• "She is always courteous and professional and works quickly and efficiently with the tenants to get things done."

Cons:

• "Their strategy was to respond to every request with obstruction in the hopes of disincentivizing us from reaching out."
• "The staff I encountered were largely incompetent, specifically Ciara Ryan."
• "Leaders would use the landlady as an excuse to be unhelpful and unresponsive to our requests."
• "Estate agents have been a nightmare to deal with the entire two year tenancy."
• "The worst agency I ever dealt with. They don’t give two monkeys about you the customer."
• "Leaders has a constant churn of staff, which means that no-one ever 'gets to know' your property and therefore cannot manage it properly."
• "The moment you walk into their office, you are hit by an overwhelming sense of smugness emanating from most of the men in the office."

Maintenance and Property Management

Pros:

• "The flooring needed changing and Rosey managed to get people in to get it sorted within days."
• "All due maintenance work was done by experienced people."
• "She managed to get works sorted on the flat promptly and kept us in the loop."
• "Rosey our property manager has been so good at helping us out with the issues."
• "She listened to the customer, understood both landlord and tenant situation, negotiated with both parties and helped us to meet the agreement."
• "Rosey is thorough and quick to respond to problems."
• "Rosey Turner has a human gift of understanding relationships; she is always professional but show with her kindness and passion to help."

Cons:

• "Lights didn't work. House alarm didn't work - kept going off by itself in the early hours of the morning."
• "A hole in one of the bedroom floors that was there when we moved in."
• "Behind the machine, sewage water pipe is leaking inside the machine too."
• "We had a different property manager every other week and were constantly told the issues were our problem or we must have broken things that were broken when we moved in."
• "There was a leak in the property. Again, I arranged someone to come round through the maintenance portal. It took 2 weeks for someone to come by which point the property had been damaged."
• "Gone to move in and there’s mould everywhere and on the furniture."
• "The property is unfit to live in and they have given it the green light."

Customer Service and Support

Pros:

• "Ciara Ryan has been really helpful with fixing the occasional issues we've had in good time."
• "Rosey always responded to my emails and phone calls, and very very helpful with any queries we had."
• "Phone calls and emails are answered quickly and solutions are found calmly and quickly to any of the inevitable issues that happen when you are letting a property out."
• "My experience has greatly improved since having Ms Ciara Ryan as my property manager."
• "Zaria, our contact at Leaders, has been extremely helpful in sourcing the correct contractors to come to fix the issues."
• "Michelle has been helpful and clear with all the details."
• "She has been patient to help me out and explain the details."