Reeds Rains Estate Agents Manchester Reviews Summary

Customer Service

Pros:

• "Joe Taylor, our Lettings Valuation Manager, has not only kept us being informed of the rental market situations in Manchester but also provided his advice on the rental & tenants’ selection."
• "When I had a little problem with the house, Ryan was quick to find a solution to help me out."
• "The lettings team helped me to rent my new apartment as smoothly as possible."
• "I have been availing of the services of Reeds Rains to rent out my flat, for the last 6 or so years and I can honestly say that Joe and the team have made the whole process incredibly easy and hassle-free."
• "Ryan made sure that everything ran smoothly. He is professional and friendly and kept us up to date and explained everything brilliantly."
• "Amber from the property management team was brilliant, responded to all the queries promptly and efficiently dealt with any maintenance requests."
• "The Reeds Rains team were always helpful and efficient in helping me find my flat."

Cons:

• "AVOID AT ALL COSTS!"
• "One of the worst Estate Agents I’ve come across. I had booked a viewing for an apartment in Manchester and had driven over an hour and due to road works the agent Jodie, refused to even see me within the 15 minute viewing slot that was booked."
• "No thanks to Reeds Rains I had the problem with the property fixed through my own efforts."
• "The letting agents at Reeds Rains are ignoring our calls and emails as well."
• "A non-professional business with a poor team across the board."
• "The woman taking calls on the property management line on Thursday 21 July is one of the most patronising and laziest worker ever."
• "Upon viewing a property, I called 4 times to ask questions with the intention of buying and was told each time that someone would call me back, all the people I spoke to were very ill informed and had an aggressively abrupt telephone manner."

Professionalism

Pros:

• "In both instances they have been very professional and hardworking."
• "We used Reeds Rains to sell our flat and they did a fantastic job."
• "We have received excellent service from Reed Rains while selling our property."
• "Reeds Rains have an outstanding customer service/sales/support team, I could not be any happier with the level of support and correspondence I received."
• "All the staff are very professional, in particular Ryan Wood who dealt with my contract, he made the whole process simple from start to finish in a warm and friendly manner."
• "I have recently experinced Reeds Rains in Manchester and found them to be efficient from the outset and very professional."
• "Reeds Rains is an excellent estate agents service. Very professional and well-communicated with clients."

Cons:

• "Staff are friendly enough but the administration service really needs sorting out."
• "Only thing I didn’t like was their quarterly routine checks which is too frequent IMO."
• "At the end of tenancy, whenever you raised any furniture or fittings were broken, they would always tell you 'you never gonna win in dispute with tenants.'"
• "The 'cleaning fee' of over £128.17 was absurd and when disputed with my evidence was quickly waived but it took over 2 months to actually get back in full."
• "It was slow, drudging process and the sales progressor role is unfit for purpose."
• "They marketed my property well and found me a number of potential tenants very quickly."
• "Shows a lack of professionalism by the Reeds Rains agent in interfering in an issue that has a large monetary effect on an expensive purchase without requesting their involvement and attempting to blackmail me to drop it."

Communication

Pros:

• "Shout out to Sid, Rebecca and the rest of the Manchester office for helping us find tenants for our property."
• "The team was so patient, supportive and understanding with all questions and requests I had throughout my stay at one of their properties."
• "If I ever had any questions or just wanted an update on progress, they came back with the answer quickly and made sure it was accurate."
• "Being timely with communications."
• "Received exemplary service from Hayley Portlock regarding an electrical safety concern."
• "He goes above and beyond to make sure you feel comfortable and have all of the information you need."
• "The communication from the whole team (especially Joe, Becca, Aky & Sid) has been super speedy, very helpful and friendly throughout."

Cons:

• "I feel that I've been told incorrect information to try and get me to buy additional products/services through them and would honestly not recommend them to anybody."
• "When you talk, they say they are here to protect the landlord. Be very careful..."
• "The agent for Reeds Rain involved himself because he was frustrated with the hold up which didn't help anybody and kept trying to cajole me into accepting the problem and went so far as to lie to me."
• "And if u let them do the cleaning etc after u vacate the property, be prepared for an inflated charge."
• "Overall experience of getting back my deposit was awful, long-winded and unnecessary."
• "Would give zero stars if I could, and wouldn't trust any of the positive reviews on google as Ryan Wood demanded that we write a positive google review in front of him."
• "Upon viewing a property, I called 4 times to ask questions with the intention of buying and was told each time that someone would call me back, all the people I spoke to were very ill informed and had an aggressively abrupt telephone manner."