"Lisa was so kind and understanding, and amazingly even made me giggle(!) while speaking to me."
"Lisa came straight out to us and was beyond amazing."
"I took Louie to Lisa, who from the minute I arrived filled me so much reassurance."
"Lisa was more than happy to help me with my questions and to book an appointment with complete empathy."
"Lisa answered all of my questions and spoke with such compassion and warmth throughout."
"Lisa truly cares for your pet & I felt nothing but reassured leaving my boy in her care."
"I was greeted with such warmth and genuine sympathy by Lisa who talked me through each step and discussed my options."
"Lisa is a bright and bubbly individual with an enormous capacity for compassion and consideration."
Cons:
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Personalized Experience
Pros:
"She assured us Roxy would be looked after and never left alone and would be treated as part of their household."
"Louie was cremated and given back all less than 24 hours after his passing."
"They cremated my little lady on her own even though she was very tiny to ensure I was taking home all of and only my lovely lizard."
"Lisa offered to take Bertie’s paw print, we were all unsure but so glad that we decided to have it taken."
"Lisa gave us the time and space we needed to say goodbye. In the most sensitive way ever she talked us through what would happen."
"We were encouraged to share special memories which had us all laughing; such was the little chap’s character."
"Lisa was very professional and I was able to go back the next day and collect Oli’s ashes and take him home."
"She arranged a collection time that suited us and mentioned that she would keep Tia's ashes safe in her home until we came to collect."
Cons:
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Quality of Service
Pros:
"She made sure that the parting from Lenny was as pain free as possible in such difficult circumstances."
"Their love and compassion shines through the second they pick up the phone."
"Lisa was able to fit us in on such short notice and was so kind and understanding."
"Lisa really helped put my mind at ease and I knew straight away that I wanted her to look after our little pup when the time came."
"Lisa ensured I got my boy back the next morning & treated his ashes with such respect."
"I can't thank them enough & would wholeheartedly advise you to ask Lisa & Simon to help you to ensure your pet's last journey is precious & with dignity."
"Lisa was incredibly sensitive and supportive at a very difficult time and the location is calming and beautiful."
"Lisa and Simon took great care of our girl, Maisy, when the time came to have her cremated."