"Excellent service with a real sense of genuine care for customer as a person/family."
"All members of staff were friendly, professional and couldn’t help us enough."
"The most fabulous service afforded to us by Claire on the purchase of our new motorhome."
"No hesitation whatsoever in recommending Don Amott Leisure."
"The handover team are brilliant. The new 3part video footage you now receive is extremely informative."
"Claire wasn't pushy, she listened to exactly what we wanted and why we wanted that particular van."
"The advice given all the way through by Mark was excellent."
Cons:
"They can’t sell you the camper quick enough.Try and get some customer service in relation to a warranty and you’re on a hiding to nothing."
"Very 'wishy washy' service you get here, very keen to get you through the door after work has been completed as long as you've signed on the dotted line...on warranty work🤔🤔 clearly not enough attention given to the customer."
"from my dealings with Don Amott the greed and lack of customer relations obviously emanates from the TOP Down. please look around before buying from this company."
"they charged me 50 quid to tell me what i told them... A RIPPOFF ATTITUDE AND FRANKLY STINKS."
"Unfortunately it’s a poor review from me, walked in and announced I had just come into some money and was planning to walk out with a van to be told it’s raining and no chance of being shown around or be let into any vans."
"Rather than honour their word they cheekily tried to buy back my 11 month old camper. Avoid them."
"Very Disappointed with the after sales services from Don Amott."
Sales Experience
Pros:
"Super easy transaction, felt very confident in dealing with Ben."
"Mark Allen in sales who dealt with us couldn’t have wished to have met a more professional and experienced sales guy."
"This was our third purchase of a caravan from Don Amott and so you can guess we expected good service, we were not disappointed."
"Would 100% recommend this company. Was a pleasure to do business with."
"We met Mark Allen at the NEC, motorhome show today and after a good look around all the stands and every example of 6.3m camper van we bought one!"
"The purchasing process was handled with care and professionalism by the Sales Team."
"Highly recommend Don Amott."
Cons:
"I've given three stars for presentation and variety of products, plus I feel sorry for the sales guy! I knew which new motorhome I wanted, saw it, enquired at sales, great! Then I mentioned changing my Gaslow system over to the new motorhome, plus retrofits, like canopy, BBQ point and solar panel and 2nd leisure battery, only to be told 'we haven't got time to do them, you can have the motorhome, but you'll have to sort everything else out yourself!'"
"Hi after buying a brand new Motorhome I was very pleased with the sales and salesman MARK. TO one month later find out they sold me a damaged van."
"i wrote to a John Broderick who said he was the managing director, he admitted they knew about the damage but chose to not do anything about it."
"i purchased a 2020 auto-trail F line F62... it was dirty inside and out there was damage to one of the decals and no fuel which they said would have a quarter of a tank."
"Not very good after sales service - bought a new motorhome in February 2022 - table legs were missing - it’s now July 2022 and not heard a thing from Don Amott’s."
"We cancelled our order as the collection date got extended to just over 3 months which is ridiculous for a used caravan."
"Ordered a caravan in September, told that collection would be in 6-8 weeks but should be sooner. Turns out that the caravan wasn’t ever going to be ready within the timescale confirmed."
Product Quality
Pros:
"The build quality of these vans is superb with more storage space than other vans of a similar size."
"The motorhome was cleaned, valeted, pictures were taken and it was listed on the Don Amott website immediately."
"We have just bought our first ever motor home, a new Swift Voyager 584, and are delighted with it."
"Just received a brand new camper van after a long wait due to today’s climate."
"The shop itself, it's well stocked, has a good selection of items, prices are competitive, premises are always clean and social distancing observed."
"The new owner videos are extreme informative, great job from the dispatch team. 👍🏼"
"We got a fair price for our trade in and are very happy with our purchase."
Cons:
"The only disappointment we had was not been supplied with a gas cylinder so we could enjoy our excellent motorhome straight away."
"I had a problem of late, the quality of some of the goods of a manufacturer not being the best, Ash identified the problem and resolved the issue in double quick time."
"Our motorhome was recently in for some long awaited warranty work which was delayed by the availability of spare parts from Bailey."
"I would not recommend them or MARK to anybody. 60.0000 for a damaged van Keep away from them."
"Seems to me that this company has got a little bit carried away with its past history and should spend a little more time thinking about how to improve its customer service and communication."
"The issue is that their lead times for collection of used caravans is ridiculously long and their communication is extremely poor."
"Went in onsite cafe but my partner and I discovered human dark hair in both breakfasts, and tables not getting wiped between customers."