Luisa's Vegan Chocolates Reviews Summary

Flavor and Quality of Chocolate

Pros:

• "The Passionfruit bar surely deserves a 'Taste' Award as it is literally the best thing I've ever tasted."
• "Artisan chocolate at its finest and all served with a smile and great friendly customer service by Luisa."
• "Incredible chocolate. My family and I did the chocolate making experience and it was such a great experience!"
• "Luisa's chocolate is more than a little bit special, it's a marvel. Fruity, lingering tastes, wonderful combinations of flavour."
• "I found Luisa’s chocolates by chance, and I ordered a chocolate egg plus two bars. The ‘casholate’ is a complete game changer."
• "It’s so creamy, not chalky like most that I’ve tried. It’s so delicious, no strange aftertastes or anything."
• "The most delicious chocolates ever!! We purchased a few boxes from Luisa to give away as leaving gifts, and oh my, they were a huge hit."
• "Insanely delicious single-origin chocolate, worth every penny. Service is fantastic too."

Cons:

• "We had a small selection of 12 chocolates by post for Christmas. Mostly just lumps of hard, very dark, solid chocolate with a sprinkle of one flavour on top."
• "I have ordered 4 chocolate wreaths and when they arrived 1 was broken. I contacted the seller and they have dealt with the matter immediately."
• "I received a box of peanut butter cups as a present from my mother. Dreadful absolutely awful."

Customer Service and Shop Experience

Pros:

• "I popped in yesterday and had a lovely chat to Luisa. How many places can you go and talk to the chocolate maker directly?"
• "Louisa herself is a gem. An expert in her craft, her enthusiasm is contagious."
• "The homemade salted caramel tastes like nothing I've ever had before and the hazolate is my personal favourite of the chocolate bars. Just try it!"
• "The staff are so friendly and knowledgeable and the chocolate is incredible."
• "The homemade salted caramel tastes like nothing I've ever had before and the hazolate is my personal favourite of the chocolate bars. Just try it!"
• "Instantly greeted by the store owner who was incredibly friendly and happy to chat about her experiences in the chocolate industry."
• "Very welcoming staff members that are clearly passionate about what they do. Allowed us to sample the different vegan chocolates."

Cons:

• "Visited during Light Day and didn't have a great experience to be honest. My friend and I received very ugly looks by some of the customers who kept staring at us."
• "I bought some chocolates as a Christmas present. They ran out of boxes so they were placed in a bag. No instructions were given by the girl in the shop so I put them in my bag and by the time I got home all of the salted caramel filling had ran out of the chocolates ruining the present."

Ethical and Sustainable Practices

Pros:

• "The whole story behind the business, creating delicious bean to bar chocolate ethically produced with more than fair prices to the producers, is just wonderful."
• "Ethical, excellent and delicious, vegan chocolate! Luisa (the store owner) help us to pick the taste of bars and explained us how they make the chocolate!"
• "Luisa's business is ethical and sustainable, supporting women in farming in Colombia."
• "What I like the most is their ethics, by dealing direct with the farmers they are getting great chocolate and the farmers are getting a decent income."
• "Incredible gem of a shop. They're always so friendly and you can see the vegan choc actually being made and the beans being roasted through the viewing panel."
• "Bean to bar chocolate maker. Quality chocolate. not industrial chocolate out of a factory."
• "Amazing vegan chocolate - tastes so much better than most dairy chocolate!! Lovely owner who spent time with us talking through our purchase."
• "Absolutely delicious chocolate! The chocolates are all freshly made in the Sneinton shop so it smells divine. Also very ethically sourced chocolate."

Cons:

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