Sushi Waka Reviews Summary

Food Quality

Pros:

• "Best Sushi in Leeds! Amazing food."
• "Delicious tasty food! Absolutely love Sushi Waka."
• "Really generous portions for the price and very tasty."
• "Food is good value, we made up our own tapas type meal...everything was delicious."
• "Amazing selection of sushi and sashimi!"
• "The sushi was super tasty, extremely well priced."
• "The food was really good, it's served fast and it's warm and fresh."

Cons:

• "Food was well presented, tasted ok but I'm not sure it was authentic Japanese."
• "The edamame were old."
• "All the ‘hot’ food was very cold and soggy with some quite unpalatable tastes."
• "The special rolls are mostly like sandwiches (full of cream cheese, mayonnaise, other cheap fillers)."
• "The sushi is pretty poor - the fish not as fresh as you'd hope."
• "The prawn tempura was greasy and heavy."
• "The Tuna Sashimi was grey - this looked and tasted off - as if it has been defrosted and not fresh at all."

Service

Pros:

• "The stuff are friendly."
• "Staff were friendly and quick with seating and serving us."
• "The personnel is polite and most of the time really attentive."
• "Service was excellent."
• "The staff were sweet and helpful."
• "Staff were very attentive."
• "The servers were probably the nicest ive ever had!"

Cons:

• "They took the phone off the hook so we couldn't even call them."
• "Pretty horrific customer service blaming the customer for an item you haven’t given us?"
• "The employee was rude, sarcastic and disrespectful!!!!!"
• "The service could have been better, a starter was missing and one of the main meals came out 15 minutes after everyone else's."
• "Really packed so service tad slow but still good and attentive."
• "The waiters and waitresses were a bit inexperienced and kept forgetting our orders, but the manager gave us a discount and apologized which really compensated for that!"
• "Staff were rude and took a long time to take our order."

Delivery

Pros:

• "Brilliant first experience: ordered directly from their website and got a great deal."
• "Takeaway has always turned up on time and we've never had any issues."
• "They have their own app you can order from too."

Cons:

• "Ordered takeaway and the food didn't turn up, I called the restaurant and they said they knocked loudly for half an hour."
• "It was a very bad experience when ordering Sushi Waka via Deliveroo. The guy doing delivering is very rude and blunt."
• "Do not order delivery from this place, they will straight up lie to you over the phone."
• "I waited 2 HOURS for my delivery and when it finally showed up, the raw salmon was WARM."
• "We ordered food through deliveroo. We paid £30 and food was never delivered."
• "Waited 2 and a half hours, and they hadn't even sent the food and refused to cancel order, absolute disgrace."
• "Don’t bother ordering delivery."

Atmosphere

Pros:

• "The atmosphere was light and warm."
• "The music was calming and the atmosphere was positive."
• "The atmosphere is modern and airy."
• "Food was amazing, and the general vibe was great."
• "Decor inside is great, service very quick."
• "The restaurant itself is beautiful too."
• "The decor gives it a very romantic vibe making it the perfect place for a date too."

Cons:

• "The only slight issue for me was a smell of cigarette smoke for a short time which probably came from outside."
• "The restaurant also stank of cigarette smoke."
• "It was very quiet when I went in and many of the staff were watching my table eat which was very uncomfortable."
• "The venue, however, is GRIM. The toilets are a shocking mess."
• "I saw massive rats as cats. Very shocked 😲"
• "The female waiter was wearing kimonos, very beautiful."
• "Food very well presented and good value! But more of a lunch time spot as at nighttime they share an entrance with a rowdy low level bingo bar or something."