Address: Climax Works, Garnet Rd, Leeds LS11 5JY, United Kingdom
Phone: +447973203320
Rating: 4.6
based on 173 reviews.
Customer Service
Pros:
"Great customer service from Steve and the guys, provided me with a first class buying experience for used vans."
"Steve was very helpful and professional at what he does."
"Thank you again for your great service would highly recommend to anyone buying a van."
"They replaced them for me with no problems and no charge."
"Steve goes the extra mile to ensure your van purchase is as smooth as possible, nothing appears to be too much trouble and he is prompt to return calls."
"Steve was great to talk to from start to finish."
"Steve and his team were extremely helpful, courteous and professional."
Cons:
"STAY AWAY."
"UPDATE APPARENTLY THAT VAN SOLD A LONG TIME AGO THATS WHY THE MILAGE IS HIGH ACCORDING TO STEVE... SO HOW CAN THIS BE A RELIABLE COMPANY TO PURCHASE A VAN YOU HAVE SEEN."
"A dodgy garage obviously, steer clear, delt with this kind in the past and got burned."
"AVOID AVOID AVOID COWBOYS!!!!"
"They are only after the sale. Once you buy customer service is horrible."
"The salesman flipped on the wife down the phone because she asked why the mileage on the van advertised online didn't match the one on the M.O.T checker."
"they are just like all used car dealers untrustworthy"
Quality of Vans
Pros:
"for just over 5 grand it's a bargain looks and drives like a new van."
"The van has done everything I've asked of it and hasn't missed a beat."
"The van never missed a beat."
"The van looked great and was in even better condition than I thought."
"The van was immaculate when I picked it up."
"Mechanic said it was in immaculate condition for the year and the underneath was solid."
"The vans are turned out to a high standard, not the usual rubbish which is about."
Cons:
"they need to make sure there honest with customers and have put the information right on the advert."
"Check mileage of the vehicle your looking at as I was going to buy a van which they stated had 75000 mileage on odometer... Yet when I checked it had 161000 on the clock, mileage."
"Unfortunately a few weeks later the van had an engine issue."
"bought a van from these cowboys was due mot in 2months times when bought it it failed mot on steering corroded brake pipes and lights and the van cost me several thousand pounds."
"Still problems with the van! Initial problems with the van sorted then threw up new problems!"
"Then air intake and then found out the front left anti roll bar was missing. ?? Another £1,000.00"
"Leave well alone bought a van off them Aug 2020 had van a month to rectify problems new clutch recon gearbox egr valve wiper motor etc."
Aftercare and Warranty
Pros:
"All promises made for aftercare were taken care of no questions asked."
"Returned with a few minor adjustments as part of the warranty which were quickly sorted."
"They serviced the van, MOT, and a years warranty on a used vehicles."
"I had a slight issue with the emissions tube a few weeks in but they sorted that and replaced it straight away, no hassle at all."
"Any dents are removed and reworked to top standard, and should have any initial teething issues these guys just say 'fetch it down and we will sort it' and they do!!!"
"I put my full trust in Steve, as I had only seen pictures of the van and as promised I wasn't disappointed on collection."
"The customer service was top notch, daily updates on the van and where we were up to regarding the servicing & cleaning."
Cons:
"Enquired about 2 vehicles advertised for sale. Advised 'sold' and again 'sold'. Cant be bothered to tidy website?"
"Had to source a new one. Pretty poor really never again! Too much hassle."
"Looking at buying a van! DO NOT GO NEAR! REG LO12 LBU Advertised at 40k mileage MOT history is July 2020 185k mileage!"
"Locking system locks and unlocks when driving along."
"Only negative is not the end of the world but worth a mention the web site stock needs updating more often as their stock is moving fast and the vans I went to see had gone so just call before travelling to see a vehicle from the website."
"I can not say this strongly enough, I bought a van from here, for £6,000.00. Then five and half weeks later timing chain goes."
"I have never left a bad review but people need to know what this company is like. AVOID...."