McDonald's Reviews Summary

Service

Pros:

• "Service isn't usually too bad."
• "Had to wait for my burger less than two minutes."
• "I want to say a big Thank You to Denise the manager at Hunslet, Leeds...Denise makes everything turn around as she is always running and sorting everything out."
• "We were greeted by the cleaner who was sweeping the floor she gave a lovely friendly greeting."
• "Your Employee Raylene makes the service an 11/10."
• "Great service and polite and professional staffs."
• "Staff at the order desk was very helpful and polite when taking the order."

Cons:

• "Don't go at a busy time. Be prepared to wait an hour, assuming they don't 'lose' your order, or get the order wrong."
• "Service everywhere poor staff most of them no moral, no motive they don't want engaged with customers."
• "You choose to work in retail over Xmas then deal with it I do not appreciate some miserable old boot snatching trays out of my hand and spraying my son with cleaner!"
• "All staff carried on as normal at the 2 minutes silence didn't even turn the music down."
• "Staff are slow and gave me the wrong order."
• "Appalling service, ordered via Uber eats & the majority of the order was missing!!"
• "Service was an utter disgrace was told I couldn't add onto my order after paying I had to drive back around the drive thru which seemed pointless."

Cleanliness

Pros:

• "Surprised at the level of cleanliness in this place!!"
• "It's clean, fast and cheap."
• "Food was hot. Area was clean."
• "Very clean restaurant, fast service."
• "One of the better McDonald's outlets in suburban Leeds. Spacious, enough parking, pleasant staff, food does its job, nice and modern layout/fittings and kept clean enough by all accounts inside."
• "Nice clean restaurant with very helpful staff."
• "This is a good clean restaurant all round well done McD's team."

Cons:

• "This McDonald's is poor by far the worst one around leeds are! Sort it out."
• "The parking feels further away and harder to walk from the car park to the entrance."
• "Disgusting environment, tried to serve me my food when someone near them had sneezed, I made them change it, staff are lazy and disinterested the food was cold."
• "The place was also dirty."
• "Very dirty place disgusting chips on floor even though it was breakfast only time tables and seats needed wiping."
• "Sat in car eating McDonald's and what do i see running through the children's play areas - rats !!!!"
• "The premises were renovated and adapted to new standards. It is now bigger and more comfortable."

Order Accuracy

Pros:

• "They never got my order wrong yet."
• "The girl on the drive through messed up our order but realised and asked again to make sure."
• "My nuggets came fresh as the minute they were cooked."
• "Food came quick and hot with all the sauce as required."
• "The food was nice and hot and fresh it was delicious."
• "Food is always good and very rare we have to wait long and food right 99% of the time."
• "She gave us free coffee's and some colony story that the guy that served us was sent in from another McDonald's."