Huntleys Reviews Summary

Food Quality

Pros:

• "Lovely food, really nice clean place."
• "Been a few times, and each time the food has been lovely."
• "Food arrived very quickly and was delicious."
• "Fabulous food in gorgeous setting."
• "The food was fresh and piping hot."
• "The cooked pork pies arrived tasting very fresh and delicious."
• "The food is amazing and they have a good range of food on the menu."

Cons:

• "Service was slow, food was undercooked and tepid at best."
• "The food was disappointing, especially portion size."
• "The cheese and onion pie was a lot of pastry and mostly potato with almost no cheese or onion if any."
• "Food menu changed.......for the worse!"
• "Found a Hair in my food and when I got dessert, the strawberries tasted of onions."
• "The jacket potatoes we were served were very disappointing. Overcooked and tasteless."
• "Chips were frozen."

Service

Pros:

• "The chap who runs that is very enthusiastic about recycling and was very helpful."
• "Staff are lovely and friendly and the atmosphere is welcoming."
• "The staff and enjoyed our meal. The antique shop is still the same. The man on the desk was extremely courteous; an asset to the place."
• "Staff in the foodhall were very friendly and helpful."
• "Great polite & helpful staff."
• "The staff were very helpful and polite."
• "Staff were polite enough and service was quite quick."

Cons:

• "Totally gone down hill this place. Wouldn’t recommend coming here at all."
• "She said they would not charge for the meal but when we went to pay we had to remind them to remove the meal."
• "The service is absolutely terrible."
• "Awful service here from several members of staff here this afternoon!"
• "However the service doesn't much up and on Monday when we visited it was woefully lacking."
• "Young restaurant staff do not appear to be trained in customer service."
• "The staff had no direction or any idea of what they were doing."

Cleanliness

Pros:

• "The only person who appeared to be cleaning as she went along was an older waitress."
• "The cafe restaurant is very attractive and the staff friendly and attentive."
• "The staff are friendly and helpful and the whole place is a pleasant place to be."

Cons:

• "Floors, chairs, cutlery, tables were dirty and grotty."
• "Maintenance seems to have dipped with several windows looking unclean."
• "The children's pirates play area was covered in litter and outside tables had dirty cups left on them."
• "The tables outside look like they haven’t been cleaned in months and it all looks very grotty."
• "Tables were sticky and seats were dirty with crumbs etc from previous customers."
• "Unfortunately, the toilets were very unhygienic."
• "Decor very tired. Stained upholstery, peeling decals."

Facilities

Pros:

• "There is a great butchery department with fresh high quality meats/fish."
• "Food Hall is still worth a visit, especially the excellent Butchers and Fish counter."
• "There is a wonderful selection of local, fresh produce, excellent baked goods, fresh meat and a wide choice of quality wines."
• "Also has a cafe. Play area for the kids. Ice cream shop. Antiques shop."
• "Excellent wheelchair access throughout the stores."
• "Very nice farm shop worth loads of great local produce including an excellent butcher and delicatessen."
• "Great farm shop attached to it with butchers, fish mongers, cheese shops, fresh bread, wine and beer section."

Cons:

• "The lift was broken."
• "The only downside for me is that I can't visit the boutique as it's upstairs and I'm disabled and can't manage stairs."
• "The potholes around the side and rear are severe and desperately need repairing."
• "The foodhall has really changed and not in a good way. There was barely any fresh meat on offer and the cheese selection was mainly prepacked."
• "Hardly any selection of fresh meats from the butchers as used to be."
• "The pictures online are a complete fabrication as the maze looks like it's made up of bamboo that can be easily seen through."
• "Management needs to take a look with fresh eyes."