Winkworth Shepherds Bush Estate Agents Reviews Summary

Customer Service

Pros:

• "Michael Connaughton is amazing."
• "The lettings management team were outstanding - particular thanks to Sibel - made it super easy and pleasurable."
• "We dealt with Sibel, Ledian and Miranda and each one of them could not have been more helpful."
• "Fara is excellent - she has a great manner, one which is supportive, helpful and pragmatic."
• "Miranda stayed and gave me a later viewing which I was extremely appreciative of."
• "Bianca Scott-Leslie, she was very professional and friendly from the first viewing to key collection."
• "Their expertise in the local market was evident."

Cons:

• "Poor customer service and give you incorrect information on moving in."
• "Worst renting experience ever. House was slowly falling apart and it was really hard to reach our property manager."
• "Extremely poor and expensive service. Avoid if at all possible. I dealt with Stella Marino and Kata Simo in particular. These people will drag their feet as much as possible, charge you as much as possible and provide an unpleasant and costly experience."
• "The service was terrible. We had to come in several times to get replies, as we were being ignored."
• "I had the worst conversation in my life. I called the agency to enquire about 3 bedroom flat. The lady I spoke to was rude and so aggressive on the phone."
• "DISAPPOINTING overall!"
• "I am asking you to avoid renting via Winkworth if your propriety will be managed by their team, it's a STRUGGLE!"

Property Management

Pros:

• "Jo and the team have been doing a fantastic job on my behalf for many, many years."
• "Buying a property through Winkworth Shepherd's Bush was a terrific experience. The team was dedicated and responsive throughout, and made sure that each stage of the process was clear and efficient."
• "The team at Winkworth Shepherd's Bush Estate Agents is absolutely stunning."
• "Daisy and Sophie were very professional, always available and a pleasure to work with throughout the whole experience in finding a tenant."
• "Very quick to find a range of new clients every time a tenancy ended."
• "I am a Landlord with a flat in the area managed by Jo of the letting team. She is great to work with."
• "We can highly recommend Winkworth Shepherds Bush and Jo Hewitt in particular."

Cons:

• "The property was advertised as fully furnished but this is not the case."
• "The property had not been checked by anyone prior to moving in, stains and dirt in several places."
• "AVOID Winkworth Shepherds bush Costumers are paying for having a fair service."
• "The agency shown a massive lack of professionalism and empathy, putting on us regular rent payer a huge amount of stress."
• "Apart from the fact that they completely ignore you when you ask for something, after 2-3-4 weeks when they do reply, they either send the wrong thing or people who have no idea how to do their jobs."
• "We had mice in our flat from beginning of tenancy to end, and no one cared."
• "House was dirty when we moved in even though it was meant to be professionally cleaned, lots of things were broken and even after we pointed it out they were never replaced."

Communication

Pros:

• "Somehow through the time that I have been using Winkworth as an agent they have managed to maintain a motivated, positive and proactive team who are always a pleasure to deal with."
• "I've had very positive experiences with Winkworths, they are good at responding and replacing items, as well as with communication."
• "The property management team at Winkworth is always timely, attentive and helpful."
• "Jo has been our lettings agent for a number of years now & we have nothing but praise for the way she conducts herself and the excellent communication she demonstrates."
• "Hope to continue this relationship for a long time definitely the best agency we have worked for."
• "It's always an absolute joy to work with Winkworth Sheperd's Bush!"
• "The staff, especially those in management, are extremely helpful."

Cons:

• "Honestly wish I read these reviews before going with this estate agency. Communication between them is extremely poor."
• "Apaling professionalism. As a tenant everything was a battle to get our agent to act on a request."
• "On multiple occasions, I found myself having to reschedule or cancel viewings due to a lack of organization and planning on your end."
• "Instead of emailing updates regarding property viewings, your team chose to text me."
• "Most unhelpful agency I have ever dealt with."
• "Then we asked for clarification by email and we never received an answer."
• "Tenants beware they will charge you fees for doing absolutely nothing quite happily."