Bannatyne Health Club & Spa Kingsford Park Reviews Summary

Customer Service

Pros:

• "Staff are very friendly."
• "All of the staff were so lovely and friendly throughout the day, honestly we couldn’t fault them."
• "Thankyou to all the staff at Bannatyne Colchester x."
• "The staff onsite, from reception to the restaurant to the treatment room were polite and friendly."
• "Everyone you speak to is polite helpful and happy including the lovely manager Tim 😊"
• "The staff were very helpful and attentive."
• "We were looked after at different points throughout the day by Rhea Jolly. She has some of the best customer service we have ever experienced."

Cons:

• "The service was awful from start to finish."
• "I am extremely disappointed with my experiences here and with the less than gracious customer service that accompanied my experience."
• "We were told to sit down and someone would bring over some spa bags... We were forgotten about and left until after our treatments were supposed to start."
• "Once in Reception the very young girls were too busy in their own conversation before even acknowledging us at the desk."
• "Awful customer service, I spoke to the manager regarding my membership... he didn’t seem to care."
• "Rude manager and disgusting service."
• "Staff were rude and unhelpful."

Facilities

Pros:

• "Nice pool area with plenty of seating. Quiet relaxing treatment areas too."
• "The facilities are very clean."
• "The hot pool was my personal fave. Which was like a large hot tub."
• "Good facilities lovely pool and sauna and steam room and lovely afternoon tea."
• "The swimming pool, hydro pool, steam room and aromatherapy sauna that we used were all well maintained, as were the changing rooms, with plenty of cleaning/antibacterial products around to use after your use."
• "The pool area was lovely and relaxing and there were Sun loungers and chairs dotted around."
• "Thea pool area is lovely. Lots of loungers and large swimming pool."

Cons:

• "The lifts been broken for months."
• "Such a dated rundown spa area. Facilities in the spa bit always breaking and being left weeks before repair."
• "The pool side showers did not work so wasn't great when wanting to use the saunas."
• "The water pressure is awful in showers and toilets don’t flush well."
• "Very uninspiring interiors and unisex toilets which are not acceptable to me."
• "The showers were old and not well maintained."
• "The pool area itself was pleasant enough, but needed to be cleaned more regularly."

Treatments

Pros:

• "Treatments were nice and relaxed..thank you Monikar!"
• "The treatments were VERY good so that was a definite highlight and credit to the girls who looked after us as they were lovely."
• "We had a mini back massage, a facial and a scalp massage."
• "The facial was so relaxing, I will definitely be coming back!"
• "My first treatment with Mahima was a facial/ arm & hand massage and also a foot massage. It was a 10/10 and I almost fell asleep."
• "Very relaxing Himalayan Salt Massage."
• "just back from a lovely couples massage and facials. absolutely amazing."