Bright Money Independent Reviews Summary

Customer Service

Pros:

• "Will always be repeat customers with a service so smooth."
• "Very easy to work with, always available when I've need to speak to them."
• "Everyone that I dealt with was really friendly and all my email and calls were responded to quickly."
• "Darren and Nicki from BMI were excellent. Always willing to answer any queries or concerns over the phone or email."
• "Clementine and her colleagues are very friendly, work professionally and efficiently."
• "Darren at BMI is possibly the most helpful person I've come across."
• "Darren and his team were a pleasure to deal with, guided us every step of the way."

Cons:

• "However, he stopped contact randomly... We ended with a very high interest rate because of the delay caused by trusting him and then finding another mortgage broker."
• "I'm afraid I can only leave one-star here: I contacted BMI, had a chat with a broker about our requirements, then spent several hours pulling together all the information and docs requested. then...nothing."
• "He could at least have said he wasn't interested in working for us anymore instead of just ignoring our calls and email."

Mortgage and Financial Advice

Pros:

• "I would fully recommend BMI to anyone wanting help on mortgages and finances in general."
• "Thanks to the team at Bright Money we've reduced our monthly mortgage payments in comparison to what the bank was offering us."
• "Darren combines whole market knowledge and faultless attention detail."
• "Darren Meehan and Nicki Handforth are responsive, professional, highly knowledgeable and an absolute pleasure to work with."
• "Darren has always taken the time to not only advise but explain my options."
• "Darren's expertise and efficiency really make the whole process effortless and stress free."
• "BMI are extremely knowledgeable and up to date with lending criteria and have solid relationships with banks."

Cons:

• "Oli did a good job when we bought the house two years ago... However, he stopped contact randomly."

Recommendations and Trust

Pros:

• "I will always come back to BMI."
• "We already recommended Oliver to all our friends and family and we are confident that he will work his magic with everyone who wants to get their dream house."
• "It's my second time using Bright Money and I also recommended them to my dad who also had a super positive experience."
• "I would recommend to anyone this firm if they are looking for any financial advises, services."
• "We will be BMI customers for a long time to come."
• "I would be delighted to recommend Darren to any of my friends and family that would require any assistance on mortgages in the future."
• "I wouldn't hesitate to recommend Bright Money; you'll be in good hands."

Cons:

• "I have had very poor experiences with previous (so called) mortgage advisors. NOT with BMIMB."