McDonald's Reviews Summary

Customer Service

Pros:

• "Customer service was excellent, fast food served fast so thanks guys you deserve a pat on the back."
• "The staff are great, food is great, the only problem are the delivery guys who use multiple accounts with fake gps holding up deliveries while completing others."
• "The customer service here is amazing and I was served very fast and efficiently!"
• "I am a regular customer of canning town mac, I visited the store recently and noticed the best customer service ever from the store."
• "The friendliest McDonald's I've ever visited! The staff were impeccable."
• "Princess is the most warm hearted and kindest woman I’ve ever met. She is so polite and helpful and honestly makes the McDonalds trip that little much better."
• "Well well well zaman the man his customer service was absolutely on point that smile almost made my fat heart melt zaman you are the man so polite and well mannered he definitely deserves a free ice cream every day big up zaman"

Cons:

• "I just felt they're just having fun giggling and laughing but zero customer service."
• "No one serving at the OrdersTill No one bothered to tell me Just ignored me standing there for 10 minutes."
• "customer service isn't good n if a customer asks n pays for something extra they r entitled to that extra."
• "The staff I dealt with was unhappy and non-smiling."
• "Their stuff is not friendly at all. They have no smile on their face."
• "Yeah right I was dismissively threated rudely by the staff when all I dd was to ask what I had ordered and the girl behind the drive tru at Canningtown Mcdonald had a dismissive rude attitude and I was like ru being rude you dont have to be rude...bad customer service...."
• "Staff are RUDE with no customer service skills!!!"

Food Quality

Pros:

• "Cannot complain about the quality of the food as it's my favourite local McDonald's."
• "Usually is hot fresh and good now."
• "This was possibly the best McDonald's experience I've ever had. Staff was quick to serve us on the table."
• "The chicken mayo was fresh and tasted brilliant!"
• "And then I ate my Double Sausage Egg McMuffin and it topped all expectations."
• "Stuff does tend to be prepared fresh with the times for product use, being respected."
• "The person who took the order had the common sense to guess that people want the option of sauce with chips, and gave me a free premium sauce."

Cons:

• "first time using uber eats to order Mc donalds from this branch. spent 41 pounds to have half my order missing, no chips with my meals, and deserts missing."
• "When I got home I've opened the bag and there was a normal bigmac instead of the Grand bigmac and really cold again."
• "They messed up my order, they didnt put in 2 items that i payd for them ..."
• "Food was terrible, service was terrible, restaurant was also terrible."
• "The quality of the food is so bad even the taste!"
• "Awful McDonald's food taste disgusting always cold food is never fresh chips always soggy don't enjoy that McDonald's one of the worst McDonald's I've ever been to."
• "We payed for extra cheese to find to our dismay no cheese in our burgers."

Cleanliness

Pros:

• "It's bright and looks clean."
• "I visit today its good wow! The place itself is so clean and comfortable, polite staff every section and coming back to east london to get my snacks or fast food done🥰👍🏻🫰🏻🔥🔥 thanks for the services with huge smile."
• "Really nice modern McDonalds with screens to order from."
• "The place was kept clean, not a five star restaurant but it is a nice place to go grab some fast food with decent taste."
• "The ambience and the tables are clean and well maintained."
• "Reported this to the manager who promptly apologized and cleaned the kiosk screen."
• "The renovation has been a lovely addition."

Cons:

• "Very crowded, and somewhat dirty in late hours."
• "What a dump. Full of undesirables. They even had a security guard."
• "This McDonald’s is alway busy and never found toilet paper in the toilet and state of toilet was so gross and slippery that I almost had a fall."
• "Self service kiosk screen is oftentimes covered with grimes, multiple layers of fingers prints. Not healthy!"
• "Disgusting male lavatories. Looks like they haven't been cleaned for days."
• "The bathrooms are always dirty and the overall ambiance is not great."
• "Last visit was very disappointing, dirty tables and disgusting toilets don't think will be visiting again."

Service Efficiency

Pros:

• "They're very fast and have never missed an order which surprises me because it's a very busy environment both behind the counter and in the restraunt area."
• "this restaurant has quick service as it has the self service screens in place."
• "Excellent experience. When the drive thru line was busy, a lady came out with a tablet and took our orders."
• "Delivery is sooo fast! It only took 15 minutes from ordering to getting my McDonald's bag in my hands! and not a minute more! Exactly 15 minutes! This is incredible speed!"
• "They arrived quick."
• "Surprisingly busy - to me - for early hours (2am Sunday). Quick service."
• "I went through the drive through and was absolutely 💯 impressed with the fast, efficient, and polite service!"

Cons:

• "Canning Town Mcdonalds is only down the road from my house, but I am disabled and after dialysis I ordered only to wait a long while then a chap knock lightly on the door (could hardly hear him) and he delivered someone else's order."
• "V bad experience Drive through restaurant,long queues ,no parking when you get inside again long queues due to staff laziness and shortage of staff too as 2 tills only."
• "The carpark is an absolute nightmare because people using the drive through never look to see if anyone's reversing out of a parking bay or walking across the carpark."
• "Slowest drive thru ever. 15 minutes wait just for that guy to pick up order and another 15 minutes to deliver it."
• "the worst experience of my life in a restaurant and mc donald's store, I stood waiting for minutes in the box to be served, when I could not take it anymore and asked for service they only told me 'NO FOOD'."
• "So it's great that it's a 24hr one. BUT... loses stars cause every time I have gone through the drive through there's always a mistake or I'll get home and there's food missing."
• "I waited 18 minutes to place my order for an apple pie."

Safety and Security

Pros:

• "Great design that allows customers on one side and the delivery guys separate entry."
• "Has a large easily accessible car park."
• "Lots of room inside, parking space and an accessible drive through."

Cons:

• "Management ready to ask a person with learning difficulties and mental health illness to leave because a customer found him too disturbing!"
• "Also crack heads in car park or surrounding this place asking for changed one walked up to me at the window on drive through whilst getting my food l( lock your doors) then swearing abuse i am a large person so he ran away once i steped out wont send my other half on her own."
• "Seems like my local mc donalds are RACIST. 4 Asian workers hitting and kicking a young black boy on his own! Disgusting!!!"
• "The charging points here are broken/vandalised which is down point."
• "This is the worst mc ds you can go to I've seen all the uber deliveroo etc delivery drivers sleeping all over the tables in there through the night also looks dirty for me so I'd give that a miss going there also ain't alot of parking as always full."