McDonald's Reviews Summary

Service

Pros:

• "Friendly fast service."
• "The staff were pleasant and the orders were completed relatively quickly."
• "Staff is excellent, despite being really busy they don't cause any delay or confusion with orders so that won't impact on you."
• "The staff is polite and very kind to their patrons."
• "Very efficiently run. Always looking out to see if the customer queue is getting too long."
• "Fantastic service from Pajwean, I believe that was the young man's name."
• "The staff move fast and get your order done."

Cons:

• "An absolute shambles of an outlet. No clear queueing, just gangs of people standing around hoping to randomly get served."
• "Terrible service! Today I had the worst experience in McDonald's ever."
• "Meant to be fast food but had to wait 20 mins for a couple of burgers as the staff were prioritising the just eat orders!"
• "Very slow service. I only ordered a burger."
• "Service is terrible."
• "How miserable, unprofessional and aggressive in their greetings and chatting, or just mute."
• "The service is terrible, the waiting time is atrocious for a 'fast' food place."

Food Quality

Pros:

• "The food here is perfectly fine, standard McDonald's fair."
• "The food was good."
• "The food was amazing especially the cheese burgers and the nuggets and the fries are on the top."
• "Food about 4 minutes later, hot and tasty."
• "Considering the fact that there's a lot of customers, food quality is amazing."
• "Their spicy chicken is actually spicy, which is a major plus."
• "Food quality was good, I had a Quarter Pounder meal deal and the fries could have been a little more crispy but they were acceptable."

Cons:

• "Didn’t receive everything we order."
• "Everything was damp and cold."
• "Food was disappointing roll was stale."
• "Both stale and disgusting."
• "Me and my cousin gone here twice, chips are very dry and not fresh! Don’t expect fresh food."
• "Big Mac bun was burnt and fries dry and tasteless."
• "The food is terrible, after waiting half an hour for NUGGETS, I get the wrong amount and get charged for more than I’ve ordered."

Atmosphere & Cleanliness

Pros:

• "I like the atmosphere of the place as you can look over and see the place is clean."
• "It was very clean."
• "Exactly as one would expect for the food range, however the service is actually pretty efficient with smart, friendly, well spoken staff."

Cons:

• "This mcdonalds is very old in style to me these days, I understand its in a busy station and that's why there's no seating but it seems very unnatural."
• "It's also really cold as the doors to the station are right by it as well and are permanently open."
• "The surroundings appeared neglected, dirty, and overall uninviting."
• "This place is a shambles. Really dirty, nowhere to sit."
• "The place is small and often dirty."
• "Quick bite at Waterloo Station, this McDonalds has gone down hill with no seating available, pigeons wandering around and dirty floors."
• "It's in basement of station. It is one of the ugliest MacDonald I have ever visited."

Ordering System

Pros:

• "Well they have a very strange way of giving your food out. They call out what you order not the number."
• "Managers supervise closely to ensure a fast service."

Cons:

• "The worst Macdonalds I have ever been to. There are no digital order points, everything has to be shouted over the noisy counter."
• "The lack of support for the app and rewards program was a major letdown."
• "1 star because of the AWFUL queuing system, it always complete anarchy and chaos here."
• "There was no proper queue system in place, leaving customers confused and frustrated."
• "This is a totally rubbish system and a terrible customer experience."
• "Service is very slow, queue jumping is common, delivery couriers get preference over customers who want a meal before getting their trains or catching the tube."
• "Terrible experience. Ordering is by shouting at someone behind a screen who takes your payment but doesn’t really listen."

Location & Accessibility

Pros:

• "Located inside Waterloo Station. Very convenient for grabbing a meal while you are in transit."
• "Nothing different than any other McDonald, location makes it perfect for a snack while waiting trains or moving forward another destination."

Cons:

• "This store is very hard to find from Waterloo mainline Station."
• "It's not actually in the main train station. You have to go down the escalator from Waterloo Station."
• "The area is very small so the queues make it a very cramped space."
• "It was EXTREMELY confusing to locate."