Vue Cinema Bolton Reviews Summary

Seating Comfort

Pros:

• "The best thing is the reclining seats which are standard across the cinema and make watching a film really comfortable."
• "Great seats now they are the full leather (faux possibly) reclining ones."
• "Seats are super comfy too, reclining with a table attached & very spacious."
• "Very comfortable seats, each individual one reclines and has its own table and cup space."
• "All the seats are comfortable leather recliners with a pivoting personal table attached."
• "The seats are electric recliners, a 'walkway' into the picture for wheelchairs."
• "The seats are really really comfortable, especially with the reclining facility, and well padded."

Cons:

• "Price increases on the reclining chairs when they are all the same is ridiculous."
• "Leather after 2 hours you're stuck to it."
• "The only problem was that when I booked it, I chose my seats and then afterwards it said I had completely different seats on a different row."
• "The seat is broken and full of popcorn so certainly not been cleaned after the last showing not good at all."
• "Love it here apart from our past 3 visits the toilets have been really unclean with no toilet roll or soap."

Customer Service

Pros:

• "Greeted by very friendly staff."
• "Staff really friendly."
• "The staff are friendly and polite and I am looking forward to visiting again soon."
• "Visited Thursday, very helpful staff, very friendly man called ‘Bradley’ scanned my ticket then offered to get the door for me because my hands were full, just amazing customer service."
• "Staff were on hand to help if necessary and very helpful with questions."
• "The staff are very friendly and kind."
• "Staff are friendly and helpful."

Cons:

• "Lady behind the counter extremely rude."
• "Vue your customer service is disgusting."
• "Terrible service!! We were left standing at the ticket booth and not served while the staff member on till was chatting away to someone that appeared to be his friend."
• "Staff were very rude, woman took 10,000 years to serve the person in front for popcorn."
• "Poor customer service no ice cream or milkshakes because the machine is broke."
• "I write this with deep regret as I used to love this cinemas but staff have turned away my 5ft 8 16 year old daughter for a 15 rated movie twice!!!!"

Facilities and Cleanliness

Pros:

• "It's a good cinema, all screens have the large recliners with tables, always clean."
• "Screens clean and sound loud and crisp without interference from neighbouring screens."
• "Very clean."
• "The cinema room was clean and fresh!"
• "It seemed really clean and well looked after."
• "Toilets very clean."
• "The cinema had extremely comfortable seats, lots of leg room and was sparkling clean."

Cons:

• "However, the disabled toilet and the ladies toilets need a coat of paint. The walls are filthy and even some have what looks like blood smeared on walls."
• "The screen (8 if your interested) was still dirty from the last showing, with empty drinks and popcorn all over the seats and floor."
• "We went last night to watch Gemini Man and the seats were covered in food."
• "The toilets stank and had piss all over the floor and seats."
• "Leaving 1 star purely for the state of the toilets every time I go."
• "The last time I visited Vue it was dirty and smelt funny."
• "Needs cleaning under the seats."

Value for Money

Pros:

• "We use voucher via Vodafone of £7 for two tickets. Absolute bargain."
• "It's got disabled parking right outside, and affordable popcorn."
• "Staff are ok, and affordable popcorn."
• "The tickets are fairly priced and the screen and audio are spot on."
• "Best of all only £4.99 on Mondays."
• "The price is great!"
• "Love the comfy seats, cheap price and general good quality."

Cons:

• "Prices for popcorn and other confectionery is still ridiculously high."
• "Felt like I'd been robbed. Clean cinema staff are nice but wow £41 for 1 adult 2 kids (1 was free). 2 drinks and 1 popcorn."
• "Prices are expensive."
• "EXTORTIONATELY EXPENSIVE! 1 scoop of vanilla ice cream £2.99!!!"
• "The cinema itself is very good, seats are briliant, now lets get onto the cost...what a joke, no wonder nobody goes anymore, £43 for me and my son this included hot dog popcorn and 2 drinks, unbelievable!"
• "Ridiculously over priced drinks, popcorn and sweets. £4 for a bag of maltesers, bring your own food."
• "Food and drinks ridiculously expensive."