Cineworld Cinema Cardiff Reviews Summary

Staff and Service

Pros:

• "Courteous staff who know what they're doing."
• "The staff are all polite and friendly which adds to the perfect day or night out at the cinema."
• "The staff is always nice and engaging."
• "Staff were very helpfull when directing us to which floor we needed to be on, as we got confused."
• "Friendly happy staff, always very nice."
• "Very friendly members of staff who serve you first and there."
• "Staff always friendly and helpful with anything you may need/want."

Cons:

• "Staff are rude."
• "Also the staff were very rude to me and my friends."
• "Such rude disrespectful staff."
• "Unhelpful staff."
• "do not recommend in any way, me and my friends arrived to watch the conjuring and we were all appalled by the horrible customer service we received from staff."
• "Staff unhelpful."
• "Absolutely brain-dead customer services person who is totally incapable of seeing what the problem is."

Facilities and Cleanliness

Pros:

• "It's always clean and tidy too."
• "Seats inside the theatre were clean."
• "The cinema is always very clean and comfortable."
• "Comfortable seats and kept clean."
• "Toilets appear to be being checked and cleaned consistently."
• "The place is clean and tidy."
• "The place was clean."

Cons:

• "Escalaters are on/off at random and the huge glass windows are always absolutely filthy, make me feel like the place isn't looked after or maintained well by management."
• "The theater was very dirty during the showing I attended."
• "This place is always let down by the condition of the bathrooms and their inability to control teenagers in screenings."
• "Has what you need from a cinema but screens are often dirty and the staff do nothing to stop people using phones or talking during performances."
• "The cinema rooms always seem to be quite dirty and freezing cold."
• "Sticking to the floor and popcorn everywhere, most of the toilets blocked."
• "The place has a neglected feel with floors that need cleaning and grubby carpets that need replacing."

Value for Money

Pros:

• "The Unlimited card is absolutely worth the price."
• "Possibly the cheapest cinema I have been to in a long time, I was shocked to find that regular viewings were £4 and £5 for the super screen!"
• "Great value, one of the cheapest in the city with adult tickets for ordinary showings at only £8."
• "Ticket prices for the latest blockbusters start at just £4.50 here. Bargain!"
• "Tickets are £3-4 which is great."
• "Super cheap tickets (£2.90 for students) offset the pricey popcorn and snacks."
• "Adult ticket only £4 now."

Cons:

• "Rubbish bar expensive for what it is."
• "Some of the tickets are ridiculously priced and the snacks are of course, in true cinema fashion: very expensive."
• "Mixed review but the cinema was amazing but the prices on popcorn and drinks is legit savage especially if u got kids with u."
• "I'm not paying more for a small popcorn than I did to see the film Cineworld, £4+ is insane!"
• "Food is really horrible and expensive the taste of cheese and salsa very horrible."
• "Snacks and drinks are way over priced, so even though they have brought ticket prices down a bit to try and compete you still feel ripped off at the snack bar."
• "£14 for 2 bags of popcorn (which my son asked me to taste because he couldn't tell if his was salty or sweet) and 2 drinks."

Accessibility and Location

Pros:

• "Right in the centre of St David's 2 and opposite the Motorpoint Arena. Convenient parking, shopping and restaurants aplenty."
• "It's easy to park in St. David's shopping mall, and just to walk into the cinema."
• "The cinema is fine. Access is great as it is in the centre of Cardiff."
• "Lovely cinema and easy to access by car public transport."
• "Massive cinema situated right in the centre of Cardiff. Lots of screens."
• "There is parking near by with lots of places to eat."
• "A great and inexpensive cinema, located in the heart of Cardiff."

Cons:

• "But I'm fed up of people coming in late sometimes up to 30 minutes into the film."
• "I don't think the escalators have ever all worked in this place."
• "Been twice now in the space of a few months and its been absolutely freezing in the screens!"
• "The places was an absolute maze."
• "None of the escalators were working when I visited."
• "The lifts start are slow."
• "Only niggle is that elevators normally don't work/go the wrong way!"

Viewing Experience

Pros:

• "Good quality video and audio."
• "The seats are so comfortable."
• "There IS raked stadium-style seating in that one looked over & between the seating in front of you - giving good clear visibility."
• "The screens themselves are generally cleaner than other cinemas I've been too."
• "The screens are good a little creased at the bottom but the movie quality and sound are great."
• "Sound and picture quality are very good with options for 4DX and Superscreen."
• "Fantastic picture quality with the Dolby Atmos sound made the film so immersive."

Cons:

• "Pathetic!!! Booked ticket for watching 'Animal' movie at 11.00 AM on Sunday 10/12/2023. They returned me and others back saying the screen is broken."
• "Terrible. The heating was broken in the cinema and we weren't told until we'd bought tickets & walked into see the film."
• "I would say the movement and other effects are not always on Q to match the right scene."
• "The volume of the film was quiet, and the wind blowers are was 2 times more laud than the movie it self."
• "The only thing that I found a bit distracting was that some lights were left on in the room whilst we were watching a 3d film which cause glare in the glasses."
• "Film was stopped when we were in the middle of watching it and everyone was told to get out because like three people were in the wrong seats."
• "The most significant problem was the poor sound quality throughout the movie."