Vue Cinema Cardiff Reviews Summary

Pricing

Pros:

• "Fantastic pricing at £4.00 per ticket."
• "Best cinema in Cardiff, without a doubt. Cheap films, friendly staff, amazing audio and video quality on big screens."
• "Vue is a great place to go with family and friends. Good prices and staff, big screens and comfy seats."
• "Tickets are only £4 per adults and for children which is a small price to pay as the cinema is not too busy so you can relax more."
• "Tickets are just £4.99 when booked online! Amazing price."
• "I love the cinema. £4 to see any film anytime is a bargain."
• "With all tickets £4 it's fabulous and now the only cinema we go to in Cardiff; large screens, comfortable seats - what's not to enjoy!"

Cons:

• "the popcorn and snacks are super expensive"
• "They want to charge more for popcorn (stupidly large amounts) than seats/coffee/milkshakes."
• "Prices are high .4.99 tickets. £12 for 3 nachos. £12 for 3 drinks"
• "Food prices are ridiculous. But that is typically the norm for cinemas anyway."
• "It used to be £4 and sit anywhere. Now, it costs more the further away from the screen you sit. So it cost £7 which is a bit steep."

Staff & Service

Pros:

• "Best cinema in Cardiff, without a doubt. Cheap films, friendly staff, amazing audio and video quality on big screens."
• "The staff are courteous and polite and I always feel welcome there."
• "Staff seemed really friendly and helpful."
• "Staff are friendly and attentive."
• "The staff are polite and so helpful when needed"
• "the staff are absolutely bloody lovely"
• "The staff are friendly and helpful."

Cons:

• "Staff are rude non existent too busy on their phones."
• "Upon contacting vue they were very unhelpful."
• "One particular member of staff with her terrible attitude towards a 15 year old... loves her job a bit too much.... pretty sad really, very pathetic."
• "Staff with huge attitude problems."
• "horrible staff and horrible policy!"
• "Staff member comes storming up to me and screams 'what do you think your doing on your phone!! If you’re on it again I’m going to kick you out!!'"
• "Why can't they employ staff who enjoy what they do?! Or do Cardiff Vue deliberately employ staff who don't care? Service is very hot and miss."

Cleanliness & Maintenance

Pros:

• "Beautiful cinema, clean and orderly."
• "It's always clean and so are the toilets"
• "The cinema was very open and clean"
• "Toilets are spotless and practically gleaming."
• "Very nice Cinema with great service from staff, tickets prices are quite reasonable."
• "A clean & tidy cinema and at only £4 a ticket for any film even better."
• "Great venue. No stink as per some of the other reviews."

Cons:

• "Terrible, looked a mess, 1st floor tills neglected and empty."
• "Toilets are never clean floors are black drinks spilled everywhere flies in a cinema."
• "The screening room wasn't cleaned before our movie"
• "Cinemas are filthy and i mean disgusting not just mess seats smell like old amusement arcades in barry island."
• "Also rubbish everywhere and seats all ripped and uncomfortable."
• "Dirty, my seat was smelly, sticky, and had no support at all!"
• "The toilet facilities for both, women and men smell really badly"

Facilities & Accessibility

Pros:

• "Not like your average cinema, but in a good way. It is very small for a cinema and requires you to climb a couple flights of stairs (escalators were out of service when I went), but other than that it was pretty good."
• "Lifts are available to not easy to locate, and second floor by long escalators otherwise."
• "The cinema rooms are a good size and have comfortable seats so you won't have trouble sitting for a few hours."
• "Comfy seats and large screen"
• "the seats seem more comfortable"
• "Seats are comfy and good sized."
• "This is my favourite cinema. Its easily accessible for everybody."

Cons:

• "the seats they need an upgrade asap"
• "Biggest let down is some of the doors from the lift are manual as opposed to automatic, this makes it very difficult for wheelchair access without someone there to assist."
• "The only issue is the screen quality. The blue lights of the stairs are too bright and reflect off the screen making immersion difficult."
• "One of the screens has a very distracting mark on it."
• "the chairs are not that the highest quality"
• "Most of seats are broken its freezing cold dirty feel almost abandoned."
• "Seats smelt AWFUL (think really old bus seats)."