TheLight-Bolton Reviews Summary

Accessibility

Pros:

• "Totally accessible cinema."
• "You can get your car park token validated so it's free."
• "There is a lift to the cinema area and as far as I can tell, once you’re there all the facilities and screens are accessible."
• "Online it says that this cinema has accessibility for the deaf and a portable loop system that can be borrowed for the film or a body worn unit."

Cons:

• "Shame that it is located in the market hall which has very little to offer."

Comfort

Pros:

• "Lovely place and enjoyable relaxing seating to stay and chat with a coffee afterwards."
• "Seating has great leg room and small table enough for snacks and drink."
• "The seating is luxurious and so comfortable."
• "Seats are really comfy and big."
• "A really interesting, comfortable and welcoming cinema space."
• "Best cinema around to watch a film, big comfy seats lots of legroom, glass holders on the seats."
• "Comfy seats with lots of leg room."

Cons:

• "Expensive prices, seats uncomfortable."
• "Toilets are filthy, seats are cramped, sticky and dirty."
• "Seats did not recline but but felt pretty comfy...at first, although the head rest is in the wrong place so I had a sore neck by the end of the film."
• "Seats in screen 3 ripped, poor quality and uncomfortable."

Temperature

Pros:

• "It felt very warm almost hot inside the cinema."

Cons:

• "The cinema room was absolutely freezing."
• "Sadly this is a very low rating for our visit to the cinema yesterday evening. Yes it was a cold night, however Screen 6 was positively Baltic !!"
• "We were in cinema 4 and it was a sweat box."
• "Awful experience, went to watch Oppenheimer last night, cinema like a sauna, awful."
• "Just watched Spider-Man across the spider verse. Brilliant movie but couldn’t concentrate as the cinema was sooo hot and smelly."
• "Went to see Frozen 2 today. Screen 5 was freezing. Apparently they knew the problem but screened it anyway. Very disappointed with staff when I complained."
• "Screen 1 - The Lion King... the air con was turned up too high and everyone was frozen and there was an annoying hum that was nothing to do with the film, throughout the whole visit and spoilt the quiet meaningful parts of the movie."

Staff and Service

Pros:

• "Staff are superb and bend over backwards to make your experience positive."
• "Pleasant staff, comfy seats what more could you want."
• "Staff are rushed due to lines but potential is there for it being one of the best secluded little film spots."
• "Went there for the eras tour film on Saturday evening and the staff were absolutely lovely and welcoming."
• "The light cinema customer service that I have received has always been very efficient and very professional in my view."
• "The staff are friendly and professional."
• "Staff really friendly and helpful."

Cons:

• "Their service is dreadful."
• "Very poor, staff are disinterested & spend all their time ignoring you/chatting to each other/on their phones."
• "Staff completely disinterested, no acknowledgement, no apology."
• "Staff are more interested in talking to their friends and colleagues than tending to customers."

Value

Pros:

• "Great value tickets during the week, and always deals to be found."
• "It's cheap (especially if you go in the morning on a weekday as everything is a fiver, even new releases)."
• "The film tickets are quite cheap."
• "Good selection of food and drink and again it's cheap."
• "The prices seem to be the lowest around to watch a film these days."
• "Very competitive pricing and always special offers."
• "Infinity Membership £15.99 as of 21/09/22 (unlimited films) great value if your local to Bolton."

Cons:

• "Popcorn was £5. Rip off."
• "Screens are smaller than other cinemas, place is a good local cinema but its lacking a full cinema quality and seems to be run a bit carelessly, snacks are overpriced but aren't all cinemas but I mean the quality of the snacks for its price can't be justified as I had cold popcorn and our ice blasts were practically juice by the time we got into the screen could do with improvements to seating, screens and their snacks."
• "Over £3 for a £1 bag of buttons etc is ridiculous."
• "Expensive tickets for average seats, expensive snacks (£2.45 for a bottle of smartwater!!!!!)."
• "The food is a little bit overpriced."
• "Film was really good and funny. The seats were comfy too but I wouldn't recommend getting food from there because it is really expensive and you don't get a lot for what you pay for."