Address: 368 Garratt Ln, London, SW18 4ES, United Kingdom
Phone: +442083554077
Rating: 4.3
based on 221 reviews.
Food Quality
Pros:
"It was quite delicious chicken and steak burrito was yummy."
"One of the best chicken quesadillas I've had - so succulent and tasty."
"The ingredients in this place are super fresh and everything is absolutely delicious."
"Food was delicious and the homemade lemonade is really nice!"
"Absolutely delicious. Homemade everything, but the real reason to come is the meat: it’s not beef it’s steak topside."
"Big packed portions. Salsa was appropriately spicy. Chicken tasted fresh."
"The ingredients are so fresh and flavours are amazing."
Cons:
"The burritos we ordered via deliveroo were so dry they were essential in-eatable."
"Usually love this place but had terrible order on Friday night-pretty much empty prawn tacos and very dry nachos with barely any cheese or salsa."
"The guacamole was disgusting, the beans tasteless, the prawns tasted like they were old and gone bad already."
"Sauce bottle tops not washed in weeks, to the point where the crust on them prevents the sauce from pouring out."
"Food was cold despite asking staff to heat it up."
"Some ingredients were a little cold inside the burrito."
"The rest of the burrito was PACKED with the lime and coriander rice, which was tasty, but dry and boring because of the lack of the rest of the fillings and uneven distribution, it really felt like eating a rice wrap at times."
Service
Pros:
"The manager jumped in straight away to serve waiting customers at a busy lunchtime!"
"Everyone is so very friendly, nice and generally efficient!"
"Service is always good here, fast and polite and they make a mean burrito!"
"Service was friendly, offering tasters whilst we were being indecisive."
"Staff were so friendly and polite."
"First time here and received a positively warm and friendly welcome!"
"Such wonderful service too from Shay."
Cons:
"He even said it loudly that everyone in the room looked at us disgustly!!! So EMBARRASING!!!"
"We were charged for the maximum price by the guy serving us as he assumed we were drunk."
"Food is great but staff does know nothing about hygiene, while preparing the food answered the phone twice."
"Staff taking cash payments, giving change and not changing gloves before touching food is just nasty."
"As I’ve never ordered Mexican before I asked for a bit of advice of how to order and what to order for my 11 year old son, the man serving was very very Rude, and was rushing me."
"Unfortunately since Mohammad left, it has gone right downhill! Staff are rude so please don't waste your money buying from here."
"Opening day was Friday 7th October so we decided to check it out. The service was poor."
Value
Pros:
"Might be a bit pricey for some, around £7-8 for a burrito, but it was honestly the best I’ve tasted and filled me up nicely."
"The prices were very reasonable and the portion sizes were very very generous!"
"Fresh ingredients extremely generous portions and all for a very reasonable price."
"Generous portion sizes, tons of choices and not bad at all price."
"The food is amazing and really filling - really good price for the amount and quality of food."
"Such good value for money and they taste unreal."
"Good sized food, good price."
Cons:
"Overall there are far better alternatives elsewhere for a better cost."
"How you can charge the best part of £10 for a burrito? it's completely unacceptable in any day and age."
"The food is freezing cold (both times), massively overpriced and the cheese tastes like shoelaces."
"Disappointing. I paid nearly £20 for two Burrito's!"
"Paid £16 for a take away burrito!? Yes I paid because I thought that I'll get a proper burrito! To less food for £16! Wasn't even tasty!"
"The nachos were completely cold and for £11 was absolute daylight robbery."
"Feel like I've been scammed."
Ambiance
Pros:
"When you visit, take advantage of the decor and backdrops for some stunning pics too!"
"There's a terrace at the back so plenty of seating in or out. Authentic look makes feel like in Mexican burrito place, well done ✔️"
"Located right opposite Earlsfield station it's perfectly situated if you want to grab on the go or sit inside and chill!"
"They also have a heated garden space at the back."
"The interior was lively and clean."
"The interior is authentic and the exterior seating area is excellent as well."
"The outside garden area is going to be such an asset when finished, is really cool!"
Cons:
"I’m sad that they put the name Mex at the entrance, worst burrito ever, bad attitude and is not Run by Mexicans."
"I am not too sure about this place as a sit down restaurant, when I was there it was completely empty."
"We thought this place was a proper restaurant, it is basically a sandwich bar."
"But the toilets are really dirty though so that's why I gave it a 4 instead of a 5."
"Absolute scam! They have the cheek to force people after 11pm to buy large portions and then charge extra for toppings that appear to be free whilst they making it."
"The customer service in this place is nonexistent, I have emailed three times over the past month with no reply to my issue."
"♿️⚠️ There is a step at the front door with no ramp."