Address: 128-130 Cowley Rd, Oxford, OX4 1JE, United Kingdom
Phone: +441865728262
Rating: 4.2
based on 209 reviews.
Customer Service
Pros:
"Thank you Nathen! you are a star🎊🎊. on your way back home from work at cycle king to help a desperate woman who tried so hard to put rustic chain back to her bike and failed again and again."
"The guys turned the job around in less than 24 hours, on a walk-in basis, for a good price."
"They fixed for free on the spot! They also checked my bike over and showed me how to fix brake problems myself in the future."
"Tony (Assistant Manager) could not have been more helpful with his useful and friendly advice but without any pressure or hard-sell."
"Would highly recommend purchasing a bike from Cycle King Oxford! The guys in here are amazing!"
"I can't speak highly enough of the Manager (Keith) and all his staff at Cycle King Oxford."
"Great customer servise and extremely helpful staff."
Cons:
"They scammed me out of my old bike with no reimbursement and sold me a rubbish overpriced bike that completely failed in multiple places within a couple months."
"This shows very poor staff knowledge of bikes."
"I have frequently had terrible experiences with this shop. Mainly because of their dishonesty and lying to the customer."
"Refused a refund by assistant Nathan within the 30 day returns period."
"they changed the tire and wheel OVERCHARGED ME MASSIVELY."
"Avoid this shop at all costs, even for small items like inner tubes."
"Terrible service, staff are rude and have no sense of customer service."
Quality of Products
Pros:
"I have walked into the store twice - the first time my seat had failed - the second time my handlebars broke - BOTH times I was able to get fitted up on the spot with good store specials and instant service."
"One of the best bike repair experiences I’ve had thus far. Extremely quick - handed over at 3pm and got it by 10am next morning."
"I have had only highly positive experiences at this shop - the service is friendly, helpful, knowledgeable and very human!"
"Refunded spare forks without a quibble."
"Today they fixed my brakes while I waited - a quick fix thankfully - and didn't even charge me."
"Best Cycling shop in the whole UK with the best customer service."
"I have bought several bikes off Cycle King over the years as I run local bicycle and walking tours in Oxford."
Cons:
"These people will rip you off with their poor quality products."
"Go elsewhere and purchase a bike that will last you more than a year."
"Please think twice before you buy a cheap heap of rubbish out of cycle king as I have had all my bikes come apart."
"The shop advertises huge sales throughout the year and especially at the beginning of the academic year. Within a few months of the purchase, I had to replace the tyres, breaks were not working properly, broken chain guard."
"I definitely won't be buying anything else from cycle king because they say they do things but don't actually repair things properly or make sure they are safe."
"They are low quality and just not worth it."
"Stay away from this shop! The quality of the bikes is ridiculous."
Repair Services
Pros:
"Very happy and will definitely return when I need repairs in the future!"
"Many thanks for them getting me back on the road and thankfully I was able to use all my gears for the hills to come."
"They literally saved my life. I had been struggling to pedal for the past few days so this morning I brought the bike in: I didn't realise my back wheel was loose!"
"Usually they’re able to fix the bike on the spot and it’s always so reasonably priced."
"Great shop! I came here to fix my gears and they did it in 24h for a very reasonable price (15£)."
"Amazingly helpful staff and reasonably priced bike shop!"
"Lovely bike shop, very good selection of bikes, the service was excellent."
Cons:
"Trying to get a slot to repair your bike in here is almost as exclusive and impossible as getting tickets to see Harry Styles."
"I gave the bike for repair, which should be ready for the next day. They were supposed to call me but they didn't do it."
"This shop completely failed to fix my friend's bike and the owner made them feel horrible and inadequate for complaining."
"I agree with the negative comments. I bought a bike there and spent more on repairing the bike than on the bike itself."
"called up to request a new inner tube, I was told they'd be able to fit it pronto if I came down in the next ten minutes. Needless to say I was lied to."
"The rear mech limit was not set properly and the mech caught up in the spokes and it bent the hanger."
"Every single inner tube I've bought from here has either already had a puncture or has developed one within 48 hours of fitting."
Integrity and Honesty
Pros:
"Excellent experience with this shop for many years. They know the tech, always check in about what is reasonable to do, have excellent advice."
"Excellent customer service from Mikey who gave very clear answers to questions, found exactly the equipment I needed, was patient and attentive throughout."
"Everyone was kind and helpful and Mickey showed me everything I needed to know to get one to fit my needs and within my budget."
"The guys in this place are spot on, a massive help when purchasing my children's bikes recently."
"Needed a way to travel with my children...one being a toddler, amazing advice, excellent service and great follow up care with all products brought."
"Staff are incredibly kind and helpful!"
"These guys' services are the best you could ask for."
Cons:
"I highly recommend you do not use this shop. Speaking with my friends at university they have had similar experiences with their dishonesty."
"Condescending employees who don't want to give you the time of day to spend money in their shop."
"Money sponge is what this shop is."
"Cycle King's arrogant indifference is shocking and dangerous."
"Got treated very rudely when I went to pick it up."
"I will never ever recommend anyone to buy anything in this shop- especially if you are coloured and female. You are not welcomed, trust me!"
"They also tried to blame it on me by asking me whether my friends tampered with my bike to prank on me."
Value for Money
Pros:
"I can always trust Cycle King and had only popped in to the other bike shop as it is now closer to where we live."
"I have bought two bikes from them and the customer service was good."
"ya don't have to pay anything it was an easy fix."
"I've had really good experiences using Cycle King's services for my bikes, and I would highly recommend it."
"Bought a great vintage Raleigh from them for a bargain price, and they’ve gone above and beyond in giving me free repairs when it’s gotten busted up."
"This shop is amazing. Friendly, Reliable, The customer's point of view."
"Great price/quality compared to all the second-hand bikes around."
Cons:
"Bought a brand new bike from here last fall for £180. It broke after two days of use."
"I agree with the negative comments. I bought a bike there and spent more on repairing the bike than on the bike itself."
"Sell subpar bikes which can fail after incredibly light use."
"All moving parts have had to be replaced, and the gear cogs are almost falling off (I didn't even know this was possible)."
"Bought a bike from them for £120 and after less than a year of light use it had some issues with the brakes and gears. They said it was beyond repair and that I should buy a new one."
"They just want your money and no interest in helping you!"
"Replaced with cheap parts that I've had to get fixed elsewhere within weeks of changing."