Halfords - Wigan Reviews Summary

Customer Service

Pros:

• "The staff at the Wigan branch was very helpful."
• "The Staff that looked after me were brilliant and courteous and nothing was too much trouble."
• "I've used this store over a number of years. The staff have always been knowledgeable and helpful."
• "Excellent customer service they helped me find what I was looking for."
• "Staff were very helpful, informative and extremely pleasant."
• "The whole team at Halfords Wigan are just amazing."
• "Gemma, Simon and Steve provided the most exceptional service I have ever received in not only a halfords store but in any retail environment."

Cons:

• "Really poor service. Booked an e-bike test drive: the bike was not ready and when I finally got it, the battery was not even charged!"
• "Poor service won’t go back ever!!!"
• "This is a joke an utterly unprofessional the service is terrible."
• "The staff attitude on arrival was very patronising and no alternative products or suggestions were given to try and help our situation."
• "Most unfriendly staff ever."
• "Pathetic service! No Customer service skills."
• "Absolutely shocking online and over the phone service."

Product Quality

Pros:

• "Purchased a new YUASA YTX14H motorcycle battery online for collection in store. The price was very competitive with other suppliers and was available for collection the next day."
• "I am very pleased with my Boardman Silver hybrid bike."
• "The selection was decent and reasonably priced."
• "Completely happy with the service and the product."

Cons:

• "I have now found out they loosened the NUT, on my brake pipe to say I have a really bad break fluid leak."
• "A few scuff marks here and there, poor quality or not cared for in store?"
• "Brought in multiple times over the past 10 months after buying a Carrera vengeance and every time I've picked the bike up after being 'fixed' I'm having the exact same problems again just weeks later."
• "Not very good, poor product, staff not helpful or sorry I wasn't satisfied with the expensive electric bike that did not recharge."
• "The pedal broke off and wore away the threads on the shaft, the chain grinded and chewed when riding."
• "Purchased an invert Scooter for a christmas present Dec 2022. June 2022, the brake just snapped."
• "Bike was filthy when collected, looked like it had been used for a few weeks and not just come out of the box, had to use degreaser to clean it."

Staff and Store Management

Pros:

• "Amazing job drove home extremely happy."
• "I love Halfords, I buy all my tools there and I get them at great discounts with my trade card."
• "Very good service, excellent staff knowledge."
• "Excellent service. My, car needed a, new bulb fitted. The young man who served me was very patient."
• "Great service."
• "Always had good service at the Wigan (and Wigan only) store."
• "The bloke I was originally dealing with was extremely polite and very helpful and handled my concerns and complaints very quickly and nicely."

Cons:

• "Should have more staff on! Lad on the counter had to go to the stores leaving the counter unattended while there was a que of 4 people."
• "Still waiting a chargeback on order as customer services online were meant to be looking into my issue for a refund and nothing back therefore had to apply a charge back."
• "The store hadn't ordered the correct parts so I cancelled the fitting at this branch."
• "Still haven't had a text call or email to say my bikes that I needed for tomorrow 24th May for my grandson's birthday that I bought on the 1st May."
• "Booked a diagnostic in for today (Monday 02.10.23) for 8:30, on the site it told me to bring it 10 minutes before, dropped of keys and told to come back 2.5 hours later."
• "Booked my car in for air con service and re-gas, hopeless!!!"
• "Really really bad just spent half an hour for a wiper blade said they had one then didn't."