Halfords - Wigan Reviews Summary

Category: Bicycle Shop Wigan

Address: Warrington Rd, Newtown, Wigan WN5 9AD, United Kingdom

Phone: +441942825060

Rating: 4.3
based on 123 reviews.

Customer Service

Pros:

  • "The staff at the Wigan branch was very helpful."
  • "The Staff that looked after me were brilliant and courteous and nothing was too much trouble."
  • "I've used this store over a number of years. The staff have always been knowledgeable and helpful."
  • "Excellent customer service they helped me find what I was looking for."
  • "Staff were very helpful, informative and extremely pleasant."
  • "The whole team at Halfords Wigan are just amazing."
  • "Gemma, Simon and Steve provided the most exceptional service I have ever received in not only a halfords store but in any retail environment."

Cons:

  • "Really poor service. Booked an e-bike test drive: the bike was not ready and when I finally got it, the battery was not even charged!"
  • "Poor service won’t go back ever!!!"
  • "This is a joke an utterly unprofessional the service is terrible."
  • "The staff attitude on arrival was very patronising and no alternative products or suggestions were given to try and help our situation."
  • "Most unfriendly staff ever."
  • "Pathetic service! No Customer service skills."
  • "Absolutely shocking online and over the phone service."

Product Quality

Pros:

  • "Purchased a new YUASA YTX14H motorcycle battery online for collection in store. The price was very competitive with other suppliers and was available for collection the next day."
  • "I am very pleased with my Boardman Silver hybrid bike."
  • "The selection was decent and reasonably priced."
  • "Completely happy with the service and the product."

Cons:

  • "I have now found out they loosened the NUT, on my brake pipe to say I have a really bad break fluid leak."
  • "A few scuff marks here and there, poor quality or not cared for in store?"
  • "Brought in multiple times over the past 10 months after buying a Carrera vengeance and every time I've picked the bike up after being 'fixed' I'm having the exact same problems again just weeks later."
  • "Not very good, poor product, staff not helpful or sorry I wasn't satisfied with the expensive electric bike that did not recharge."
  • "The pedal broke off and wore away the threads on the shaft, the chain grinded and chewed when riding."
  • "Purchased an invert Scooter for a christmas present Dec 2022. June 2022, the brake just snapped."
  • "Bike was filthy when collected, looked like it had been used for a few weeks and not just come out of the box, had to use degreaser to clean it."

Staff and Store Management

Pros:

  • "Amazing job drove home extremely happy."
  • "I love Halfords, I buy all my tools there and I get them at great discounts with my trade card."
  • "Very good service, excellent staff knowledge."
  • "Excellent service. My, car needed a, new bulb fitted. The young man who served me was very patient."
  • "Great service."
  • "Always had good service at the Wigan (and Wigan only) store."
  • "The bloke I was originally dealing with was extremely polite and very helpful and handled my concerns and complaints very quickly and nicely."

Cons:

  • "Should have more staff on! Lad on the counter had to go to the stores leaving the counter unattended while there was a que of 4 people."
  • "Still waiting a chargeback on order as customer services online were meant to be looking into my issue for a refund and nothing back therefore had to apply a charge back."
  • "The store hadn't ordered the correct parts so I cancelled the fitting at this branch."
  • "Still haven't had a text call or email to say my bikes that I needed for tomorrow 24th May for my grandson's birthday that I bought on the 1st May."
  • "Booked a diagnostic in for today (Monday 02.10.23) for 8:30, on the site it told me to bring it 10 minutes before, dropped of keys and told to come back 2.5 hours later."
  • "Booked my car in for air con service and re-gas, hopeless!!!"
  • "Really really bad just spent half an hour for a wiper blade said they had one then didn't."

Thanks! Your review is awaiting moderation.