Address: Warrington Rd, Newtown, Wigan WN5 9AD, United Kingdom
Phone: +441942825060
Rating: 4.3
based on 123 reviews.
Customer Service
Pros:
"The staff at the Wigan branch was very helpful."
"The Staff that looked after me were brilliant and courteous and nothing was too much trouble."
"I've used this store over a number of years. The staff have always been knowledgeable and helpful."
"Excellent customer service they helped me find what I was looking for."
"Staff were very helpful, informative and extremely pleasant."
"The whole team at Halfords Wigan are just amazing."
"Gemma, Simon and Steve provided the most exceptional service I have ever received in not only a halfords store but in any retail environment."
Cons:
"Really poor service. Booked an e-bike test drive: the bike was not ready and when I finally got it, the battery was not even charged!"
"Poor service won’t go back ever!!!"
"This is a joke an utterly unprofessional the service is terrible."
"The staff attitude on arrival was very patronising and no alternative products or suggestions were given to try and help our situation."
"Most unfriendly staff ever."
"Pathetic service! No Customer service skills."
"Absolutely shocking online and over the phone service."
Product Quality
Pros:
"Purchased a new YUASA YTX14H motorcycle battery online for collection in store. The price was very competitive with other suppliers and was available for collection the next day."
"I am very pleased with my Boardman Silver hybrid bike."
"The selection was decent and reasonably priced."
"Completely happy with the service and the product."
Cons:
"I have now found out they loosened the NUT, on my brake pipe to say I have a really bad break fluid leak."
"A few scuff marks here and there, poor quality or not cared for in store?"
"Brought in multiple times over the past 10 months after buying a Carrera vengeance and every time I've picked the bike up after being 'fixed' I'm having the exact same problems again just weeks later."
"Not very good, poor product, staff not helpful or sorry I wasn't satisfied with the expensive electric bike that did not recharge."
"The pedal broke off and wore away the threads on the shaft, the chain grinded and chewed when riding."
"Purchased an invert Scooter for a christmas present Dec 2022. June 2022, the brake just snapped."
"Bike was filthy when collected, looked like it had been used for a few weeks and not just come out of the box, had to use degreaser to clean it."
Staff and Store Management
Pros:
"Amazing job drove home extremely happy."
"I love Halfords, I buy all my tools there and I get them at great discounts with my trade card."
"Very good service, excellent staff knowledge."
"Excellent service. My, car needed a, new bulb fitted. The young man who served me was very patient."
"Great service."
"Always had good service at the Wigan (and Wigan only) store."
"The bloke I was originally dealing with was extremely polite and very helpful and handled my concerns and complaints very quickly and nicely."
Cons:
"Should have more staff on! Lad on the counter had to go to the stores leaving the counter unattended while there was a que of 4 people."
"Still waiting a chargeback on order as customer services online were meant to be looking into my issue for a refund and nothing back therefore had to apply a charge back."
"The store hadn't ordered the correct parts so I cancelled the fitting at this branch."
"Still haven't had a text call or email to say my bikes that I needed for tomorrow 24th May for my grandson's birthday that I bought on the 1st May."
"Booked a diagnostic in for today (Monday 02.10.23) for 8:30, on the site it told me to bring it 10 minutes before, dropped of keys and told to come back 2.5 hours later."
"Booked my car in for air con service and re-gas, hopeless!!!"
"Really really bad just spent half an hour for a wiper blade said they had one then didn't."