Rutland Cycling Leicester Reviews Summary

Customer Service

Pros:

• "Incredible service from start to finish."
• "Great service from these guys in Leicester."
• "Top notch customer service, the chaps working in this store are super friendly."
• "Cyclists should ring their bell if approaching a dog walker or a walking family from behind whilst at Everard’s Meadow."
• "Highly recommend! Professional, efficient and quick when it comes to service."
• "The service we got from this centre was fantastic."
• "Thank you Josh at Rutland Cycling for helping me solve an issue with the lock on my Cube bike."
• "Fantastic service in the workshop from Stef and Ciaran."

Cons:

• "Seems like a pointless shop. Enquired about Rockhopper and Sirrus on offer. Good offer but they said everything was out of stock."
• "Having had a few bad experiences with bike shops I had finally found a local shop I could trust to take care of my bike."
• "Ordered a bike for next day delivery on the 31st May, the bike didn't arrive."
• "Please read whole review. So....Back in about June 2020 I was lucky enough to find an E bike still in stock at Rutland Cycles."
• "If I could give no stars I would. Just the most appalling excuse for customer service."
• "👎🏻Shocking service 👎🏻 charged £530 to supply and change a rear disc chain and cassette."
• "Rude! Rude! Rude! Booked an appointment to have my tire replaced. When came back with my black boyfriend they refused to change it."
• "Very long dispatch and delivery times. I ordered some pedals 8 days ago for a trip thinking it would be plenty of time for delivery given they we're in stock."

Product Quality and Selection

Pros:

• "Wanted to buy an electric bike, but they didn't have my size, the staff at the Leicester store had one delivered the next day."
• "Reserved my daughter's bike there for Christmas and Jack, who was very helpful, sized my child up for her first bike."
• "Good selection of bikes and accessories."
• "There is an extensive range of bikes on display, including a good range of e-bikes."
• "I had a ride ending bolt blow out mid ride on Sunday. Called the team at the Leicester branch to see if they could fit in a repair so we could carry on the day, 'No problem, bring it in' they said."
• "Very nice new store and excellent range of kit. Mainly focussed on electric and mountain bikes but a good area upstairs with some road kit."
• "Excellent shop, very helpful staff who will help you get just what you need."
• "Bought my specialised levo sl and couldn’t be happier with it, the sales team were brilliant!"

Cons:

• "Well what can we say, this is not a proper bike shop! Yes they sell bikes (very expensive ones for that matter) but when it comes to maintaining them bikes they don’t even sell RockShox oil for your suspension."
• "Update: Nice range of bikes, poor range of accessories."
• "Went in looking for an adult tricycle. A very helpful member of staff called Josh saved us time by sadly telling us they didn't stock them."
• "Disappointing service, poorly trained staff and questionable customer service skills."
• "I took an old bike in under the £50 gov, scheme to be repaired. They took it away and came back and said it would need one or two things doing and magically that would cost £50, bit of a coincidence."
• "Any one brought their kids frog bike on the understanding that you can trade them in at any time, well today we got told there currently not trading in any frog bikes."
• "👎🏻Shocking service 👎🏻 charged £530 to supply and change a rear disc chain and cassette and to fix electrical issue which was a FREE motor supplied by Maddison."
• "My new Cube was delivered with a faulty rear wheel however Stef with his team found the way to address the issue promptly to compensate my disappointment."